topic Re: Shuffle Doesn't Work in iOS (iPhone, iPad)

Shuffle Doesn't Work

mikepage7176 — Thu, 14 Feb 2019 22:37:49 GMT

I have had an issue for a while now: I open a playlist, hit shuffle, get a random song, but then the shuffle turns off and then it lists the songs in the playlist order. If I put it back on, it'll shuffle and pick a random song, then shut off again and resume playing the next song in the playlist.

The only thing that resolves it is restarting the phone, but I don't want to have to restart my phone every time I listen to Spotify.

Any ideas?

iPhone 7, iOS 12.1.4

Re: Shuffle Doesn't Work

supergirl558824 — Sat, 16 Feb 2019 09:01:05 GMT

Hello @mikepage7176

Try updating Spotify if you already have updated it, try deleting the app, restart your phone and then redownload the app.

I hope that was what you are looking for.

Have a good day.

Re: Shuffle Doesn't Work

Peter — Sat, 23 Feb 2019 08:54:57 GMT

Hey @mikepage7176.

Just to follow up on what @supergirl558824 said, would you mind sending us a screen recording of what you're seeing on your end?

Once we have that, we'll be able to look into this further.

Thanks! We'll be looking out for your reply.