topic Re: Likes on mobile/iOS not syncing to Desktop app anymore in iOS (iPhone, iPad)

Likes on mobile/iOS not syncing to Desktop app anymore

AnaSun — Thu, 07 Mar 2019 00:04:27 GMT

Plan

Premium

Country

USA

Device

iPhone XS Max

Operating System

iOS 12.1

My Question or Issue

I have been using Spotify Premium forever and recently was frustrated with an iOS app update that seems to have stopped likes on Spotify mobile from registering with/syncing to Spotify destkop. Anytime I like a song on mobile (whether with the heart or plus icon), there is no register of it on my desktop app. This has been going on for at least a month or two and is pretty frustrating, as I listen to music all the time, interchangably between desktop and mobile, depending where I am listening.

Please let me know if there is a way to fix this; if not, I hope it can be resolved in the next iOS app update. I have checked my various settings on my account and I haven't been using Private mode. Thanks!

Can't syncronise liked music

Lumine — Sat, 02 Mar 2019 15:23:27 GMT

Plan

Premium

Country

Device

iPhone 6s

Operating System

iOS 12.1.4

+ Windows 10

My Question or Issue

I somethimes likes musics with the heart on my iPhone but i can't fuind them in my pc. and vice versa., but the litle + insted of the heart. Is there a way to syncronise the "liked playlist" or i need to create a new one? (if i create, is there a way on iPhone to add quickly?)

Re: Can't syncronise liked music

Loxer — Sat, 02 Mar 2019 19:15:11 GMT

Hey @Lumine, welcome to the Community.
Hope you're doing great!

Those songs are now saved in your Songs folder in Your Library, same thing on your PC. Just find the Songs folder in your left panel and you will find them there.

Hope it helps 🙂

Re: Can't syncronise liked music

Lumine — Sun, 03 Mar 2019 02:18:58 GMT

Thx to answer!

But unfortunately, that what i was doing, but still, its don’t synchronize.

Re: Can't syncronise liked music

Loxer — Mon, 04 Mar 2019 21:37:53 GMT

Hey @Lumine,

Sorry for the dealy 🙂

Could you send a screenshot of the now playing screen?

Does this happen if you save any song from anywhere or in specific places?

Please let me know.

Re: Can't syncronise liked music

Lumine — Mon, 04 Mar 2019 21:42:51 GMT

Currently im not at my pc, but its when i give the heart (see screenshot) i can’t find in the music playlist on my computer.

if you still don’t understand what i mean, i will upload a screenshot when im able to. Also, if you want, you can add me on discord: CHAPPiE#9100

Re: Can't syncronise liked music

Loxer — Mon, 04 Mar 2019 21:48:11 GMT

Hey @Lumine,

Thanks for your screenshot 🙂

When you're in the computer could you check if this folder, Songs in Your Library in the left panel is empty or not:

Is the Songs in Your Library in your Spotify app for iPhone empty too or not?

Let me know how that goes.

Re: Can't syncronise liked music

Lumine — Tue, 05 Mar 2019 00:32:49 GMT

Yes i can see the « folder » but its won’t syncronise. Ex: i put the heart on my phone, i can’t see in the desktop app. (I also tried to restart the app) and qhen i go for looking fo the song, (exact name, author, pic and all, so its the same song) i need to malually press the + to get in the library.

Re: Can't syncronise liked music

Loxer — Tue, 05 Mar 2019 08:46:14 GMT

Hey @Lumine,

Thanks for getting back to me 🙂

That's odd. Could you try the steps from this Spotify Answer?

Keep me posted.

Re: Can't syncronise liked music

Lumine — Tue, 05 Mar 2019 12:10:32 GMT

Hi,

Im on apple only on my phone, and its impossible for me to do this for my phone. My computer is using windows 10.

Re: Can't syncronise liked music

Loxer — Tue, 05 Mar 2019 12:48:40 GMT

Hey @Lumine,

Sorry for the inconvenience 🙂

Yes I know you can't do that on your iPhone, this Spotify Answer is for Windows 10.

Please let me know how that goes.

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Loxer — Thu, 07 Mar 2019 11:14:01 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

I'd also recommend updating to iOS 12.1.4 and maybe try with another network connection to see if that helps 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Loxer — Fri, 08 Mar 2019 10:09:41 GMT

Hey @AnaSun and @Lumine,

Could you try the following steps:

Log out of your Spotify account and back in from all your devices
Try connecting your device to a different network connection and making sure that Spotify is set as an exception with their firewall settings and see if the issue persists. If it doesn't, we can recommend contacting the service provider of the original network for more information.
Head here and remove all offline devices listed, then try a quick reinstall of the app on all of your devices.

Let me know how that goes 🙂

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Loxer — Fri, 08 Mar 2019 10:09:48 GMT

Hey @AnaSun and @Lumine,

Could you try the following steps:

Log out of your Spotify account and back in from all your devices
Try connecting your device to a different network connection and making sure that Spotify is set as an exception with their firewall settings and see if the issue persists. If it doesn't, we can recommend contacting the service provider of the original network for more information.
Head here and remove all offline devices listed, then try a quick reinstall of the app on all of your devices.

Let me know how that goes 🙂

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Lumine — Fri, 08 Mar 2019 13:49:57 GMT

Its the solution. I just needed to reinstall on all devices and magic happens! (My phones likes dissapear, but i still have my computers like that have stayed.)

iOS song library is not syncing to desktop song library

mpd326 — Sat, 09 Mar 2019 16:06:53 GMT

Plan

Premium

Country

USA

Device

iPhone XR

Operating System

Windows 10

My Question or Issue

Whenever I add a song on the spotify iOS app, it does not sync to my Windows 10 desktop app unless I reinstall the Windows 10 Spotify application. But if I add a song to my Windows 10 song library it will sucessfully sync to my iOS song library. I have confirmed that both applications are using the same account.

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Loxer — Sat, 09 Mar 2019 20:50:18 GMT

Hey @Lumine,

Just to confirm, is your issue resolved or not yet?

Thanks 🙂

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Lumine — Sun, 10 Mar 2019 03:54:50 GMT

Yes, but im no longer the "owner" of this post. I tried last time to see that i just have been migrated under someone else. So i can’t “mark as solution" now. Sorry.

Re: Likes on mobile/iOS not syncing to Desktop app anymore

Loxer — Sun, 10 Mar 2019 08:38:40 GMT

Hey @Lumine,

Don’t worry!

What matters is that your issue got resolved!

Have a nice day 🙂

Re: iOS song library is not syncing to desktop song library

Loxer — Mon, 11 Mar 2019 16:24:24 GMT

Hey @mpd326,

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

Could you also try the other troubleshooting steps from this thread?

Thanks 🙂