topic Re: Problem with Airpods 2 in iOS (iPhone, iPad)

Problem with Airpods 2

Nic_10 — Tue, 09 Apr 2019 12:46:53 GMT

Premium

Country

Device

(iPhone 😎

Operating System

(iOS 12.2)

My Question or Issue

Recently I purchased the second generation AirPods. From the beginning I noticed problems with the double tap method since it rarely switch track. On top of that, sometimes when I remove one of the AirPods, the music doesn't stop or when I put them on, the music just doesn't keep playing. I was wondering if anybody has the same problem or know how to solve it.

Re: Problem with Airpods 2

Billy-J — Sat, 13 Apr 2019 22:32:55 GMT

Hey @Nic_10, and welcome to the community.

Hope you're doing great!

That's odd. Could you try a clean reinstall of the app? If that doesn't help, please let me know your device name, app, and software version (the exact iOS version).

Let me know how this goes 🙂

Re: Problem with Airpods 2

Nic_10 — Thu, 18 Apr 2019 13:54:14 GMT

Hi, I tried to unistall the app and then download it again but it didn’t work. My phone is an iPhone 8 and the software version is 12.2

Re: Problem with Airpods 2

Billy-J — Sat, 20 Apr 2019 14:26:13 GMT

Hey @Nic_10.

Thanks for trying!

Could you try disconnecting, then reconnecting your AirPods following these steps? If that doesn't help, please let me know and I'll take a look even closer.

Thanks 🙂

Re: Problem with Airpods 2

Nic_10 — Tue, 23 Apr 2019 10:29:43 GMT

I already tried to disconnect the AirPods after contacting the Support of Apple but did not work.

Re: Problem with Airpods 2

Billy-J — Tue, 23 Apr 2019 13:16:26 GMT

Hey @Nic_10.

Thanks for the reply!

Does this happen only using Spotify, or in general?

Keep me updated 🙂

Re: Problem with Airpods 2

Nic_10 — Tue, 23 Apr 2019 13:58:16 GMT

Specifically with Spotify

Re: Problem with Airpods 2

Billy-J — Wed, 24 Apr 2019 10:29:31 GMT

Hey @Nic_10.

Thanks for your reply!

Could you confirm that you've tried this with another media app (e.g. YouTube) and that it works normally without any of the glitches you've experienced with Spotify?

Let me know how this goes 🙂

Re: Problem with Airpods 2

Nic_10 — Thu, 25 Apr 2019 10:28:49 GMT

Yes

Re: Problem with Airpods 2

Billy-J — Fri, 26 Apr 2019 10:15:23 GMT

Hey @Nic_10.

Thanks for clarifying! Could you try resetting your AirPods following these steps?

Also, have you heard similar complaints from their friends using AirPods 2, since there aren't any issues on this here on the community or anywhere else?

Keep me posted 🙂

Re: Problem with Airpods 2

Nic_10 — Fri, 26 Apr 2019 10:45:49 GMT

Yes

Re: Problem with Airpods 2

Billy-J — Fri, 26 Apr 2019 12:09:26 GMT

Hey @Nic_10.

Have you tried my previous steps? If you haven’t please try them and let me know how it goes 🙂

Re: Problem with Airpods 2

Nic_10 — Fri, 26 Apr 2019 12:59:49 GMT

I have already tried following these steps.

Re: Problem with Airpods 2

Billy-J — Tue, 30 Apr 2019 20:31:19 GMT

Hey @Nic_10.

In this case, could you try using your AirPods on a different iPhone device if possible to see if the issue persists?

If that doesn’t help, then I’d recommend making sure that the both your original iPhone device and the Spotify app are updated to the latest versions available.

Also, can you let me know your Spotify app version?

Keep me updated!

Re: Problem with Airpods 2

Nic_10 — Tue, 14 May 2019 17:29:57 GMT

I already tried and sadly I must add that after resetting the AirPods, the double tap works fine but now when I switch track sometimes, the song does not even load.

Re: Problem with Airpods 2

Peter — Wed, 22 May 2019 07:36:22 GMT

Hey @Nic_10.

Thanks for getting back to us, and apologies for the late reply!

Glad to hear that you managed to resolve the original issue with a reset 🙂

As for the other issue you mentioned, could you give us a few more details about it? How are you switching track? Also, what do you mean exactly by the song not loading?

Thanks! We'll be looking out for your reply 😉