topic Re: Albums not loading in iOS (iPhone, iPad)

Albums not loading

ryan36_1 — Fri, 03 May 2019 13:19:23 GMT

Plan

Premium Family

Country

USA

Device

Iphone X

Operating System

IOS 12.2

My Question or Issue

Albums not loading. I am just getting a blank black screen. I can only play music from artist popular list or playlists. If reloading spotify, I get an error message and black screen if I reload. Attempted complete reinstall and issue persisted.

This issue has been marked resolved in April 2019, but I am still experiencing the exact issue described.

Re: Albums not loading

Rvirata — Fri, 03 May 2019 13:34:48 GMT

Same issue.

Re: Albums not loading

helpwspot2 — Fri, 03 May 2019 13:37:38 GMT

I’m experiencing this same issue. Saved Albums load ok if I put my phone into airplane mode but when my phone has an internet connection, the albums page open and the three dots appear to indicate it’s loading, but then the three dots go away as if loading is complete and the album page is blank.

This seems to happen for all albums. Issue persisted after clearing cache and force killing the app.

iPhone X on iOS 12.2. Spotify 8.5.3.784

Re: Albums not loading

ibux13 — Fri, 03 May 2019 13:46:08 GMT

Same issue. I load an artist, but none of their albums populate. Individual songs still appear in playlists, however if I click "view this album" it is blank. I can load the album on desktop no problem.

Re: Albums not loading

Mitchgo — Fri, 03 May 2019 13:56:15 GMT

Yup. Same issue cropped up several weeks ago. It’s back....

Re: Albums not loading

Entheta — Fri, 03 May 2019 13:56:25 GMT

Same. Can only play music from my playlist, nothing else.

Re: Albums not loading

chrisheishman1 — Fri, 03 May 2019 14:06:21 GMT

I've had issues in the past with the app having display issues because of the text size settings in my phone, so I tried to make the text smaller in the iPhone settings but that resulted in the issue on Spotify worsening, now when I view an artist, none of the songs or albums appear, it onl shows the artist name, playlists that feature the artist, About, On Tour, and Albums. When looking up an album, I no longer get a black screen but instead I get the title and album artwork along with the Release date and album length on the bottm, just the song titles are missing. Anyone else have this iteration of the problem?

Re: Albums not loading

SammyMac19 — Fri, 03 May 2019 14:06:49 GMT

Same from Canada.

Re: Albums not loading

Eli2652 — Fri, 03 May 2019 14:14:34 GMT

Yeah, does it look like this for you? Worst part about it is that Spotify recommended I delete and reinstall the app which didn’t help and caused me to lose all my downloads

Re: Albums not loading

Tcbutlerou — Fri, 03 May 2019 14:18:06 GMT

Same. Frustrating. Want some good music for my Friday!

Re: Albums not loading

the_citylion — Fri, 03 May 2019 14:20:06 GMT

Same -

on iOS 12.2

iphone XS

spotify 8.5.3.784

Re: Albums not loading

Gbm36 — Fri, 03 May 2019 14:21:26 GMT

This is exactly what it looks like on my end. I did a soft restart on my phone along with an app deletion and reinstall. Didn’t work. I still have the same issue.

Re: Albums not loading

pulsemod — Fri, 03 May 2019 14:26:16 GMT

bump... same here

Tech support, are you awake?

Re: Albums not loading

Gbm36 — Fri, 03 May 2019 14:49:04 GMT

Issue seems to be resolved... strange though my phone restarted on its own! wth?!

gonna choose to move along- Happy Friday!

Re: Albums not loading

Tcbutlerou — Fri, 03 May 2019 15:23:33 GMT

Resolved for me too.

Re: Albums not loading

Risombo — Tue, 29 Oct 2019 20:44:21 GMT

Problem is persisting here, looks a bit different tho. Using the newest version of the app.

Re: Albums not loading

IngaKa — Tue, 29 Oct 2019 20:58:34 GMT

Same with my account

Re: Albums not loading

Missa3 — Thu, 17 Jun 2021 00:52:34 GMT

Same issue loading album - looks different though.

also experienced another error message while trying to post to this chain - Exception ID: 37FF74E2.

Re: Albums not loading

Jeremy — Thu, 17 Jun 2021 06:17:02 GMT

Hi there folks,

Thank you for your posts here in the Community. We just came across this thread.

In this case we suggest that you perform a clean reinstall of the app. This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

@Missa3 - We also recommend that you clear your cache and cookies to see if it gets better regarding posting in this thread.

Keep us posted.

Take care!

Re: Albums not loading

davidlan — Wed, 23 Jun 2021 08:02:17 GMT

Thank you, I have the same problem