topic Re: Some Songs not available in iOS (iPhone, iPad)

Some Songs not available

BusterBlader — Tue, 04 Jun 2019 10:13:23 GMT

Hello friends,
I have a Problem with my App on my iPhone 7. Some songs are grey because of the explicit filter. I have the german app and there you have to turn on the "Explizite Inhalte erlauben" button. But I can't hear some songs of them.. they're still grey but the most of the explicit songs are now available, so what is the problem?
I reinstalled the app and followed the step by step tutorial..

Re: Some Songs not available

Peter — Wed, 12 Jun 2019 09:06:27 GMT

Hey @BusterBlader.

Thanks for reaching out to us about this!

Do you mind first trying a quick reinstall of the app on your iOS device? This can solve a lot of common issues our users have.

If that doesn't work, do you mind asking someone else to log in with their account on your device and see if they experience the same issue when the explicit filter option is toggled off?

Thanks! We'll be looking out for your reply 🙂