topic Re: Streaming with Cellular Data in iOS (iPhone, iPad)

Streaming with Cellular Data

abbymarko — Mon, 17 Jun 2019 23:25:39 GMT

I just purchased an iPhone 8 today and synced all of my data to it. For some reason my spotify won’t let me stream from cellular data (I have unlimited data with my carrier’s plan).

It it will only play on wifi. What can I do to fix this? My cellular data is turned on for Spotify in my settings.

Re: Streaming with Cellular Data

Billy-J — Tue, 18 Jun 2019 07:05:05 GMT

Hey @abbymarko, here to help!

Could you try a clean reinstall of the Spotify app? If that doesn't help, could you let me know your current iOS version?

Let me know how this goes 🙂

Re: Streaming with Cellular Data

McLockness — Tue, 18 Jun 2019 23:18:08 GMT

I am having the same issue. I am only able to stream if I am on WiFi regardless of where I am. Clean install of the app,no data restrictions, IOS is up to date, all cellular options are correct. I had no issues before I went to premium.

Re: Streaming with Cellular Data

Billy-J — Wed, 19 Jun 2019 09:00:15 GMT

Hey @McLockness, @abbymarko.

Could you try to restart your device and see if that helps?

If not, let's go here and remove any devices you see listed. After that, it'd be best if you can perform a clean reinstall of the app following the steps here instead.

If that still doesn't help, please provide any screenshots or screen recordings of what's happening or any error messages you see. Please make sure to hide sensitive info when posting to the community.

Lastly, is this happening with any other apps, or if you can access the app with a different Spotify account (if possible).

Let me know how this goes!