topic Re: Unknown device in iOS (iPhone, iPad)

Unknown device

Monokamph — Mon, 24 Jun 2019 22:49:26 GMT

Hi,

an unknown device connected to my account and i tried logging everyone off and changed my password but it still keeps appearing in my Spotify Connect panel.

What to do?

(it’s The last one on The list)

Re: Unknown device

Billy-J — Mon, 24 Jun 2019 23:06:43 GMT

Hey @Monokamph, help's arrived!

Could you try restarting your device? If that doesn't help, please try a clean reinstall of the Spotify app.

Let me know how this goes 🙂

Re: Unknown device

Monokamph — Mon, 24 Jun 2019 23:20:05 GMT

Yea i’ve done both already, but they don’t seem to work.

I know thats a bug of some sort. Because i dont see it on my computer (PC), but only on both my iOS devices.

Is there anything else i can do to repair this?

Re: Unknown device

Billy-J — Tue, 25 Jun 2019 07:30:23 GMT

Hey @Monokamph.

Thanks for the reply!

Please try the following:

open the Connect devices menu (bottom-left corner of the Now Playing View)
tap on the three dots next to the unwanted device and select "Forget device"
if that option is not available, please try this process again using a different internet connection.

Let me know how this goes 🙂

Re: Unknown device

Monokamph — Tue, 02 Jul 2019 08:34:47 GMT

Weird because it only happens when connected to my home wifi.

When i have a chance i’ll check if it happens when im on other wifi.

Its probably a bug and i dont really mind if its fixed.

Regardless, thanks for ur help. 😉