topic Re: Error when searching in iOS (iPhone, iPad)

Error when searching

5n6-iq0_n7p9o — Wed, 26 Jun 2019 06:50:30 GMT

Plan

Free

Country

Spain

Device

iPhone 7

Operating System

Latest iOS

My Question or Issue

I get an error that says something like “something didn’t go the way it should” (translating the message from Spanish).

This error appears every time I search for a song, an artist, album,... also in the tab “home” or whatever its name is English. I can only access my playlists.

Help please

Re: Error when searching

user-removed — Wed, 26 Jun 2019 14:00:37 GMT

Hi there!

If you've turned the offline mode on, you will only be able to access your downloaded songs. If this is the case, you can turn it off. If it's already off, you can check your Internet connection, maybe try to change your network, like Wi-Fi to cellular data.

I hope this works.

Cheers!

Re: Error when searching

5n6-iq0_n7p9o — Wed, 26 Jun 2019 14:56:36 GMT

Thanks, but I’m using a free account, so I don’t have offline mode as far as I know.

Re: Error when searching

Bethany_Dawn — Thu, 27 Jun 2019 05:41:48 GMT

Hi @5n6-iq0_n7p9o ! 🙂
Just to rule it out, have you already tried a quick or clean reinstall of the app? This tends to clear up any quirks you might be seeing.

You can find a walkthrough here if you haven't given either reinstallations a shot yet.

Hope this was helpful and have a good one! 🙂