topic Re: Premium button not showing in iOS (iPhone, iPad)

Premium button not showing

Soupi — Fri, 05 Jul 2019 08:14:24 GMT

I’ve purchased a premium subscription however the premium button doesn’t show in the menu (see attached)

I’ve removed it from Facebook, I’ve deleted the app, restarted the phone, soft reset the phone, reinstalled the app, signed in and premium button still doesn’t show. Help please!

Plan

Premium

Country

lebanon

Device

iPhone 8 Plus

Operating System

iOS

My Question or Issue

Re: Premium button not showing

OneByBoo — Fri, 05 Jul 2019 09:12:04 GMT

Hey there @Soupi,

thanks for reaching out !

What exactly do you mean by saying "Premium Button ?

Re: Premium button not showing

Soupi — Fri, 05 Jul 2019 09:14:31 GMT

My bad! I am looking for the radio/stations

Re: Premium button not showing

OneByBoo — Fri, 05 Jul 2019 09:19:03 GMT

Hey there @Soupi,

thanks for the update !

As far as it looks you're using a Premium UI.

Please first check your subscription status over at Spotify.com to make sure it is indeed Premium.

If that's the case, Spotify had updated the UI so i'd suggest you check out this Spotify answer on getting to know the new UI and get all answers needed.

Let me know how things go 🙂

Re: Premium button not showing

Soupi — Fri, 05 Jul 2019 09:25:02 GMT

*facepalm* thank you!

Re: Premium button not showing

OneByBoo — Fri, 05 Jul 2019 09:29:56 GMT

Hey @Soupi,

You're more than welcome !

Feel free to to reach out whenever there's anything you don't fully understand or have errors with.

Enjoy Spotify 🙂