topic Re: iPhone screen locking while playing and connected to charger in iOS (iPhone, iPad)

iPhone screen locking while playing and connected to charger

Thejuice — Thu, 18 Jul 2019 14:16:59 GMT

iPhone screen locks while plugged in, I’d like to see album art and song title while I drive but it automatically locks after 2 minutes even though it’s plugged in.

Re: iPhone screen locking while playing

Billy-J — Wed, 17 Jul 2019 20:15:50 GMT

Hey @Thejuice, thanks for reaching out to the Community!

To confirm, when you're playing music while the device is plugged in - it locks after 2 minutes?

Keep me posted 🙂

Re: iPhone screen locking while playing

jcunha — Wed, 17 Jul 2019 21:19:32 GMT

Im having the same issue as well. I also have my iPhone set up to auto-lock after 2 minutes. And I've been using Spotify in the car for years now. Whenever my iPhone is plugged up charging playing with Spotify on my screen, it never auto-locked until the recent Spotify update.

Re: iPhone screen locking while playing

Thejuice — Wed, 17 Jul 2019 21:54:33 GMT

Correct, the phone is set to lock after 2 minutes but if I leave it plugged in it shouldn’t auto lock

Re: iPhone screen locking while playing

DarrenKT — Thu, 18 Jul 2019 10:07:51 GMT

I've been having the same problem since yesterday (17 July) so I assume it's a problem introduced in the latest update.

I play music via Spotify on my computer, but have my phone on charge in a cradle next to it showing the album art. Until yesterday it would (correctly) override my phone's auto-lock settings and stay open so long as I was in full screen player view with the album art and controls. Since yesterday it no longer prevents auto-lock and so my phone locks automatically after a couple of minutes.

Re: iPhone screen locking while playing and connected to charger - Status changed to: Need more info

Guido — Thu, 18 Jul 2019 14:19:52 GMT

Hey all,

Thanks for bringing this to our attention.

If you are experiencing this even after a quick reinstallation, please send us over the following:

iPhone model
iOS version
Spotify version

We'll look into this and keep you up-to-date in this Ongoing Issue.

Looking forward to your replies!

Re: iPhone screen locking while playing and connected to charger

schraver_m — Thu, 18 Jul 2019 15:49:54 GMT

Oh man, glad I found this thread. I thought my iphone was the only one overriding the 2 minute auto-lock for the past few days and I was going crazy.

Re: iPhone screen locking while playing and connected to charger

Hayesdm — Fri, 19 Jul 2019 05:35:36 GMT

This has been happening for me last couple days as well.

iPhone XS Max

iOS 12.3.1

Spotify 8.5.14

Re: iPhone screen locking while playing and connected to charger

RobertGonzalez — Fri, 19 Jul 2019 20:41:26 GMT

Same problem here. It just started happening to me with the last app update. Prior to that, if my phone was plugged in and the Spotify app was in focus (meaning loaded), Spotify would keep my phone on and would not let it go to sleep. Now, for some reason, under the same condition, my phone will go to sleep based on my phone's configuration for energy management.

iPhone Model: 7 Plus

iOS Version: 11.3.1

Spotify Version: 8.5.14.816

Re: iPhone screen locking while playing and connected to charger

Brendan66 — Sat, 20 Jul 2019 20:11:39 GMT

I uninstalled Spotify and then reinstalled it.

Unfortunately, that didn't solve the issue.

The display still shuts off after about 30 seconds despite the Spotify app being opened and it connected to a charger.

iPhone Model: XS Max

iOS Version: 12.3.1

Spotify Version: 8.5.15.681

Re: iPhone screen locking while playing and connected to charger

L84Cabo — Sun, 21 Jul 2019 01:39:10 GMT

Add me to the list. Runing a iPhone 5s on IOS 12.2. The display shuts off after 30 seconds, when charging. It didn't used to do this before your last update a few days ago. Reinstall does not resolve the issue. Halp!

Re: iPhone screen locking while playing and connected to charger

Thejuice — Sun, 21 Jul 2019 04:15:41 GMT

iOS version 12.3.1

iphone model 7

spotify version 8.5.15

Tried reinstalling Spotify, did not work

Re: iPhone screen locking while playing and connected to charger

rd_travis — Sun, 21 Jul 2019 09:13:53 GMT

Long time user. Glad to find this thread. Experiencing same issue. When plugged in the running app should stay on & now it goes into sleep mode

Re: iPhone screen locking while playing and connected to charger

alialiali1 — Sun, 21 Jul 2019 23:59:04 GMT

iPhone XS Max

iOS 12.3.1

Spotify 8.5.15

continue to have this issue since the 8.5.14 update earlier this week, and the update to 8.5.15 did not fix it

Re: iPhone screen locking while playing and connected to charger

Terisandy — Mon, 22 Jul 2019 16:07:13 GMT

I’m another one that the screen closes out when charging. Driving me crazy - please help! iPhone 6s Plus. Appreciate any help!

Re: iPhone screen locking while playing and connected to charger

Aer33 — Tue, 23 Jul 2019 13:42:33 GMT

Why has my screen has started to go to sleep while playing/charging when it hadn't done so ever previously?

This is very dangerous because it now requires extra attention to skip songs while driving. This is very unsafe, especially in light of the fact that the app has habituated users to NOT have to wake the phone while driving to change songs. The app as it is currently working is contibuting to distracted driving and Spotify now has notice of this fact.

Yes I have uninstalled and re-installed and even updated - it still goes to sleep even when charging and is starting to really get annoying. Running IOS 12.3.1 on an iPhone Xs.

Please fix the app before someone gets in a car accident or kills someone because your app is not working the way you have taught your users it is supposed to.

Re: iPhone screen locking while playing and connected to charger

v2201 — Mon, 22 Jul 2019 17:29:41 GMT

I’m also having the same issue since the latest update. Reinstallstion does not resolve this issue. Hopefully Spotify has an update very soon as this does cause quite an unconvinience.

iPhone XS Max

iOS 12.3.1

spotify version: 8.5.14.816

Re: iPhone screen locking while playing and connected to charger

Natedog76 — Mon, 22 Jul 2019 22:24:03 GMT

I have the same issue. This is a dealbreaker for me. Hope it gets fixed quickly or I’m cancelling my subscription. Super aggravating when I’m driving and it locks the screen.

Re: iPhone screen locking while playing and connected to charger

cemitchell25 — Mon, 22 Jul 2019 23:47:16 GMT

Also add me to this list. Would really love to see this fixed as it is quite distracting while driving.

iPhone Model: Iphone 6

IOS Version: 12.1

Re: iPhone screen locking while playing and connected to charger

Wilton13 — Tue, 23 Jul 2019 05:14:56 GMT

iPhone XS Max

OS 12.3.1

Spotify 8.5.14.816

same issue