topic Re: Playlist order changes when offline in iOS (iPhone, iPad)

Playlist order changes when offline

roxana9880 — Sat, 03 Aug 2019 04:47:42 GMT

I've rearranged the order of my playlists on my desktop, and it syncs fine with my iPhone when it's online. But when I'm not on wifi or data, the playlists on my phone change order (even though it's filtered by "personalized"). Super annoying that it reverts back to a random order when I'm offline. Anyone know how to fix this?

Just to be clear, I'm talking about the order of my playlists and not the songs within them.

Re: Playlist order changes when offline

Loxer — Sat, 03 Aug 2019 08:18:11 GMT

Hey @roxana9880, welcome to the Community.

Hope you're doing great!

Could you make sure that Custom order is selected as an ordering filter?

Keep me posted 🙂

Re: Playlist order changes when offline

roxana9880 — Sat, 03 Aug 2019 23:10:55 GMT

Yes it is! The order is right when I'm online but not offline

Re: Playlist order changes when offline

roxana9880 — Wed, 07 Aug 2019 01:36:28 GMT

Yes it is! The order is right when I'm online but not offline

Re: Playlist order changes when offline

civiliansound — Sat, 15 Feb 2020 05:04:46 GMT

Same.! The closest I can get is set a filter to downloads

Re: Playlist order changes when offline

Ivan — Tue, 17 Mar 2020 11:07:06 GMT

Hey there @roxana9880,

Thanks for reaching out - we’re here to help!

Just to confirm, have you tried a clean reinstall of the Spotify app on both your iPhone and PC? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's synchronization between devices.

Give your devices a quick restart as well before you open the newly installed app.

Hope this helps. We'll look out for your reply!

Re: Playlist order changes when offline

umarrionn — Thu, 21 May 2020 15:20:29 GMT

That didnt help i reinstalled 2500k+ songs for nothing

Re: Playlist order changes when offline

umarrionn — Thu, 21 May 2020 15:21:00 GMT

didnt help

Re: Playlist order changes when offline

LeonM — Sun, 24 May 2020 22:03:20 GMT

Same Problem...even normal albums are changing order when going offline...super annoying...the songs are shown in the wrong order but play in the right order... I am confused

Re: Playlist order changes when offline

Sinnikk — Fri, 14 Aug 2020 05:00:54 GMT

Is there really no solution to this? Seems like it could be a pretty easy fix on Spotify’s end to keep it from changing.. the issue is so annoying when you have a lot of playlists!

Re: Playlist order changes when offline

Ver — Tue, 01 Sep 2020 12:20:30 GMT

Hey folks,

Thanks for reaching out to us 🙂

Can you check if the issue persists on another device? That way we can see if it is a device or account-related issue.

If you've any cache-clearing apps, you can set Spotify as an exception from the app's settings.

Keep us in the loop! If you have questions, we are here for you.