topic Re: Spotify Stopped Recognizing Alexa in iOS (iPhone, iPad)

Spotify Stopped Recognizing Alexa

Beck738 — Fri, 09 Aug 2019 20:06:17 GMT

I have been using my premium Spotify account on my iPhone 6 to play music over a group of devices I made on the Alexa app. It was working great for several months. Today I tap the spotify app and it asks me to log-in, which it has never done before. After resetting my password and logging in, Spotify no longer recognizes any of the Alexa devices- neither the individual Alexa devices nor the group (the device menu has nothing on it and no options to find a device). My iPhone, wifi, and alexa devices all work just fine- I can play Pandora over the Alexa group and control it with my iPhone.

I'm assuming that the Spotify app on my iphone updated which dumped the devices and caused me to log in again. How do I get Spotify to play over my Alexa group again?

Re: Spotify Stopped Recognizing Alexa

Beck738 — Thu, 15 Aug 2019 00:42:59 GMT

I also tried logging out and back in. I tried un-installing and re-installing the app. I tried restarting my iphone. My iphone is up to date. Some support from the Spotify support folks would be great...

Re: Spotify Stopped Recognizing Alexa

Beck738 — Thu, 22 Aug 2019 02:10:35 GMT

Spotify if you're not going to help me connect to Alexa, I really have no reason to continue paying for premium.

Can I get some help or should I go screw myself?