topic Re: Downloads have gray arrow in iOS (iPhone, iPad)

Downloads have gray arrow

rileyb76 — Tue, 10 Sep 2019 16:37:49 GMT

Plan

Premium

Country

USA

Device

Iphone XR

Operating System

iOS 12.4.1

My Question or Issue

I am subscribed to several different playlists which I download at home over wifi. I make sure all the downloads complete.

However, when I go out and about, the playlists have a gray arrow beside them, even though I've supposedly downloaded them. I've checked the dates on when the playlists were last updated, and some are over a month old.

The places when I listen to these playlists have terrible reception (work, a park, etc) so I cannot re-download them over LTE. I get 3G service if anything at all.

I have deleted and reinstalled the app. Resubscribed to the playlists, but that didn't resolve it. Can anyone advise?

Thanks

Re: Downloads have gray arrow

Loxer — Thu, 12 Sep 2019 07:03:18 GMT

Hey @rileyb76, welcome to the Community.

Hope you're doing great!

It could be because some songs might have been removed from Spotify.

To reveal those just go to Settings > Playback and turn off the 'Hide Unplayable Songs' option.

Hope it helps 🙂

Re: Downloads have gray arrow

Adolwyn — Wed, 18 Sep 2019 00:56:52 GMT

I have this EXACT same issue. It's always the same playlists and the same songs, which appear to be downloaded when I reconnect to wifi. Because they do eventually show up (for a few hours), I don't think it's that they've been removed from Spotify. But you aren't the only one having this remarkably annoying issue.