topic Re: iPhone not recognising Premium in iOS (iPhone, iPad)

iPhone not recognising Premium

EBEBEB — Tue, 05 Jun 2012 08:46:30 GMT

Hi Rorey,

My iPhone Spotify App tells me I don't have a Premium Account which I do have. It works perfectly on my laptop. I updated to the last version but that didn't do anything. Can you help me?

Best,

EBEBEB

Re: iPhone not recognising Premium

Richard — Tue, 05 Jun 2012 08:48:08 GMT

Hey EBEBEB, welcome to the Community.

I hope you don't mind, but I moved your post over to this forum to make it easier to help you out. I've also changed the title to reflect the issue.

Looking at your account I can see your account is definitely all set up on Premium. How long have you been having this issue?

Re: iPhone not recognising Premium

pants — Mon, 14 Jan 2013 14:05:27 GMT

I have been having the same problems with my iphone. Did you ever get this resolved?

Re: iPhone not recognising Premium

Peter__ — Mon, 14 Jan 2013 15:52:06 GMT

@pants wrote:

I have been having the same problems with my iphone. Did you ever get this resolved?

Hey! Welcome to the community 🙂

Try the instructions outlined in this post.

Peter

Re: iPhone not recognising Premium

EKSA224 — Mon, 14 Jan 2013 15:56:30 GMT

My phone or computer is not changing to premium after I just bought it. This is not right. What do I need to do?!!

Re: iPhone not recognising Premium

Peter__ — Mon, 14 Jan 2013 17:30:26 GMT

@EKSA224 wrote:

My phone or computer is not changing to premium after I just bought it. This is not right. What do I need to do?!!

Strange, have you tried logging out and back in again?

Make sure that you are using the same details as when you subscribed.

Peter

Re: iPhone not recognising Premium

Cchalesse — Mon, 14 Jan 2013 17:56:51 GMT

I am having the same problem. I just upgraded but do I have to wait until my renewal date to use premium? I wanted to use it now. I tried to cancel and renew but it keeps saying it will renew on the 18th. How do I fix this? Yes I have logged out and logged back in.

Re: iPhone not recognising Premium

Peter__ — Mon, 14 Jan 2013 18:34:34 GMT

@Cchalesse wrote:

I am having the same problem. I just upgraded but do I have to wait until my renewal date to use premium? I wanted to use it now. I tried to cancel and renew but it keeps saying it will renew on the 18th. How do I fix this? Yes I have logged out and logged back in.

What is your subscription status in your online overview?

Peter

Re: iPhone not recognising Premium

EKSA224 — Mon, 14 Jan 2013 20:06:00 GMT

I did.. I came back to it a few hours later and it works now! Thank you Peter :]