topic Re: App Crashes after iOS 13.1.2 Update in iOS (iPhone, iPad)

App Crashes after iOS 13.1.2 Update

Jack_stetz — Sat, 05 Oct 2019 19:40:13 GMT

Device

iPhone XS

Operating System

iOS 13.1.2

My Question or Issue

Just updated my phone to iOS 13.1.2. When I click on the app, the Spotify logo appears and then the app immediately crashes. Is this a bug with the Spotify app, or the iOS versions I am currently running?

Re: App Crashes after iOS 13.1.2 Update

Loxer — Sat, 05 Oct 2019 22:20:52 GMT

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: App Crashes after iOS 13.1.2 Update

Jack_stetz — Sat, 05 Oct 2019 22:46:01 GMT

I didn't want to remove all my downloaded songs when I delete the app, but i deleted it and redownloaded it and all works well now.

Thank you!