topic Cannot find facebook friends - error message in iOS (iPhone, iPad)

Cannot find facebook friends - error message

callsofwild — Thu, 14 Nov 2019 21:39:26 GMT

I have connected spotify to my facebook account; when using the iphone app, i cannot load a facebook friends list - presents an error message.

I have deleted; reinstalled. Downloaded the app to my macbook; tried there with no avail.

Investigated using the spotify website. No luck there either.

@Spotify, can you resolve this issue for me? This is really frustrating and is leading me to consider cancelling and subscribing to apple music if it cannot be immediately resolved thank you.
I've seen the forums on here - however the solutions I have found are not working.

Re: Cannot find facebook friends - error message

OneByBoo — Sat, 16 Nov 2019 16:36:03 GMT

Hi there @callsofwild,

thanks for reaching out to the community !

Can you please add screenshots of the error message you're getting ?

Note: make sure to hide any sensitive info when uploading.

Waiting on your update

Re: Cannot find facebook friends - error message

callsofwild — Sat, 16 Nov 2019 19:32:18 GMT

it keeps forcing me to link my FB each time as well; but when I sign into my Facebook, it shows that permission has been granted to spotify apps?

Re: Cannot find facebook friends - error message

Peter — Sat, 14 Dec 2019 12:42:27 GMT

Hey @callsofwild,

Thanks for getting back to us with that screenshot.

We followed this up with the right team and we've been told this should now be fixed!

Let us know if you're still seeing this error and we'll help out if needed.

Take care 🙂