topic Re: Premium Subscribtion cannot be selected in iOS app in iOS (iPhone, iPad)

Premium Subscribtion cannot be selected in iOS app

Kriiiii — Sun, 10 Nov 2019 15:19:43 GMT

None of the banners in the ‚Premium‘ section of the app can be tapped in order to select one of the Premium plans.

Plan

Free

Country

Germany

Device

iPhone 8

Operating System

iOS 13.1.3

App Version

8.5.30.635

Different issue: .jpeg attachments are not supported here. This doesn’t allow me to add a standard iOS screenshot. A classic issue from ancient times 🙄

Re: Premium Subscribtion cannot be selected in iOS app

Billy-J — Mon, 11 Nov 2019 19:53:19 GMT

Hey @Kriiiii, thanks for reaching out to the Community!

I'm sorry to hear this.

Could you try getting Premium here?

Let me know how this goes!

Re: Premium Subscribtion cannot be selected in iOS app

OneByBoo — Mon, 11 Nov 2019 19:53:33 GMT

Hi there @Kriiiii,

thanks for posting!

Please try this help page which provides the right steps on how to subscribe to Premium.

Let me know if it helped

Re: Premium Subscribtion cannot be selected in iOS app

Kriiiii — Mon, 11 Nov 2019 22:19:32 GMT

Hi folks. Thanks for the suggestions. Of couse there are alternative ways of subscribing to Premium. I had already found these myself.

I posted this issue as a bug report specifically for the iOS app - the latest update of the app did not fix the issue and I thought this might be a way of raising attention to it. There might some users (including myself) that would appreciate a flawless user experience without much leaving the app if not necessary.

Cheers

Re: Premium Subscribtion cannot be selected in iOS app

AeroZ — Sat, 16 Nov 2019 14:42:39 GMT

It’s not possible to subscribe to premium within the app. It’s not a bug, it’s working as intended.
The reason behind this is that Apple takes 15% or 30% cut from in-app purchases so either the developer has to lose that amount with each in-app purchase or raise the price by Apple’s cut. Also Apple doesn’t allow links in the app that forward the customer to a web page to pay for the service like that.

Re: Premium Subscribtion cannot be selected in iOS app

Kriiiii — Mon, 18 Nov 2019 08:30:19 GMT

Thanks AeroZ — thanks explains. I guess that is the sacrifice an app developer has to make when using a platform Apple. I would suspect that conversion rates for iOS users suck with this behaviour. But I guess Spotify is paying many clever people to think about stuff like that every day. So if you think that is the clever choice — your call. I for myself haven't subscribed yet — mainly due to this messed up conversion flow. But that's just me... ¯\_(ツ)_/¯ Cheers.