topic Re: App does not open in iOS (iPhone, iPad)

App does not open

osmang — Mon, 06 Jan 2020 12:08:29 GMT

Plan

Premium

Country

Turkey - Dubai

Device

iPhone 11 pro

Operating System

ios13.3

My Question or Issue

Hi there,

I moved to Dubai 2 days ago and bought new phone which I started to use today. Before that I had my spare phone which was an iphone 6s also ios13.3 and the spotify app was working properly. Today I have restored my backup from iTunes to my new phone but the spotify app does not open the app. It stays on the starting screen with the logo, I have reinstalled the app several times but still doesnt work. Can someone help me about this issue please as I do not want to restore my phone again 😞 Thanks!

Re: App does not open

Mario — Mon, 06 Jan 2020 13:43:34 GMT

Hey @osmang,

Thanks for reaching out about this here in the Community.

Just to confirm, did you already try to reinstall the app with a clean reinstall?

Suggesting this since a 'clean' reinstall is more effective than the 'simple' reinstall you already attempted.

Take a look at this Spotify Answer to find out how the clean reinstall procedure works depending on the device you're using and the related operative system.

If you're still experiencing the issue after performing this procedure, it'd be helpful if you tried to log into your account with a different device and checked whether the issue persists, updating us about what happens.

That will help us confirm whether the issue depends on the device you're currently trying to access Spotify with.

Hope you'll find this info helpful. We'll be keeping an eye on your reply!

Re: App does not open

osmang — Thu, 16 Jan 2020 07:38:18 GMT

Yes I solved it!! Reinstalled the app and did many things but did not work.. The reason was spotify was blocked in my network.. noticed that later on..