topic Keeps playing same song in iOS (iPhone, iPad)

Keeps playing same song

Trix2k — Wed, 22 Jan 2020 23:36:15 GMT

The same song keeps playing. I pause and it starts playing again. I switch to my play list and it comes back to the same song.

changed my password because taught someone was messing with me but as soon as I go “on line” (wifi) then same song plays

this just started happening after an update

Device

(iPhone 10)

Re: Keeps playing same song

Jferg5786 — Thu, 23 Jan 2020 01:48:15 GMT

The same thing is happening to me. I also have noticed songs and albums in my favorites that I have not listened to or liked. I have redownloded the app and changed passwords, same issue! Please help!

Re: Keeps playing same song

Mario — Thu, 23 Jan 2020 09:01:21 GMT

Hey @Trix2k,

Welcome to the Spotify Community and thanks for reaching out about this here.

Since you've come across the same song unexpectedly played using your Spotify account, it'd be good to make sure no one is accessing it in an unauthorized way.

First, you can go to your account page and click SIGN OUT EVERYWHERE and then reset your Spotify password. It'll be more effective than only updating your password.

It'd be very useful to also reset the password for:

The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
Any service where you use the same password as Spotify
Any Facebook profile associated with your Spotify account

If your Spotify account is associated with your Facebook profile, you can also make sure you're the only one currently logged into your Facebook. To double-check this, go to your Facebook Settings, under Security and login > Where You’re Logged In.

When in your account page, also check the section Apps to see if there are any third-party apps listed you don't recognize and make sure to 'Remove Access' for those since such apps might be taking actions with your account.

Also make sure to read and bookmark this support page article as well as this one since they feature essential info regarding how to keep your account safe.

Would you also mind keeping us posted about whether what you reported keeps happening even after performing the actions suggested above?

Hope you'll find this info useful. We'll keep an eye on your reply!

Re: Keeps playing same song

Trix2k — Fri, 24 Jan 2020 05:27:25 GMT

So that seams to have worked

thank you

Re: Keeps playing same song

Mario — Thu, 30 Jan 2020 09:26:07 GMT

Hey @Trix2k,

Glad to hear the suggestions helped 🙂

Don't hesitate to get in touch again if there's anything else we can help with!