Playing same song! Unable to pause or play other music.

Jferg5786 — Thu, 23 Jan 2020 02:01:14 GMT

The same song continues to play. Its not one I have chosen nor can I pause it. After 5 seconds it plays again. I have noticed songs and albums in my favorites that I have not listened to or liked. I have redownloded the app and changed passwords, not resolved! Please help!

Plan

Premium

Country

Device

iPhone X

Operating system

iOS 10

Re: Playing same song! Unable to pause or play other music.

Mario — Thu, 23 Jan 2020 08:48:35 GMT

Hey @Jferg5786

Thanks for reaching out about this here in the Community and welcome.

If you've come across songs unexpectedly played using your Spotify account, it'd be good to make sure no one is accessing it in an unauthorized way.

First, you can go to your account page and click SIGN OUT EVERYWHERE and then reset your Spotify password.

It'd be very useful to also reset the password for:

The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.)
Any service where you use the same password as Spotify
Any Facebook profile associated with your Spotify account

If your Spotify account is associated with your Facebook profile, you can also make sure you're the only one currently logged into your Facebook. To double-check this, go to your Facebook Settings, under Security and login > Where You’re Logged In.

When in your account page, also check the section Apps to see if there are any third-party apps listed you don't recognize and make sure to 'Remove Access' for those since such apps might be taking actions with your account.

Also make sure to read and bookmark this support page article as well as this one since they feature essential info regarding how to keep your account safe.

Would you also mind sharing with us the Spotify link to the song which keeps unexpectedly being played with your account? It'll help us look into this in greater detail.

Hope you'll find this info useful. Feel free to reach out again if there's anything else we can help with!

topic Playing same song! Unable to pause or play other music. in iOS (iPhone, iPad)

Playing same song! Unable to pause or play other music.

Re: Playing same song! Unable to pause or play other music.