Bug

Talal2410 — Sun, 26 Jan 2020 02:34:38 GMT

Plan

Premium

Country

Saudi Arabia

Device

iPhone 11 Pro Max

Operating System

iOS 13.3

App Version

8.5.41

My Question or Issue

Recently, my Spotify app begins to change songs without any input, and the songs are not even on my liked playlist. Also, I suddenly see songs that I have never listened to in my Liked playlist.

Re: Bug

Emilia_8 — Sun, 26 Jan 2020 13:40:56 GMT

Hi @Talal2410,

Thank you for reaching out here in the Community!

If you see suspicious activity on your Spotify account, first reset the password:

Open the password restet form in a private/incognito window, and choose a strong password you haven't used before.
Go to your account page and click SIGN OUT EVERYWHERE.

It's also strongly advised that you change the password for:

The email address associated with your Spotify account (e.g. with Gmail, Hotmail, etc.).
Any Facebook profile associated with your Spotify account. You can make sure you're the only one currently logged into your Facebook in your Facebook Settings, under Security and login > Where You’re Logged In.
Any service where you use the same password as Spotify.

Make sure to check this article as well, in order to protect your Spotify account.

If the issue persists, you can reach out to Customer Support.
You can find the contact form here.

I hope it helps!

topic Re: Bug in iOS (iPhone, iPad)

Bug

Re: Bug