topic Re: Searching Crashes App in iOS (iPhone, iPad)

Searching Crashes App

Inabelwetrust — Wed, 26 Feb 2020 00:11:09 GMT

Plan

Premium

Country

USA

Device

iPhone XR

Operating System

(iOS 13.4)

My Question or Issue

When I search, specifically in my “Liked songs” the app crashes as soon as I try to type. This has been happening for the last several days, I tried restarting the phone, uninstalling the app and reinstalling it. My IOS is up to date. I even thought that maybe my keyboard was the issue, so I uninstalled my google Gboard keyboard and switched it to the iPhone keyboard. The same crashing happens. Help me please! I don’t want to switch to another app for music, but if I can’t even search for songs in my Library “Liked Songs” I might have to. I love Spotify premium, but I don’t want to pay for something that doesn’t work 🥺

Re: Searching Crashes App

Mario — Wed, 26 Feb 2020 15:38:30 GMT

Hey @Inabelwetrust,

Thanks for reaching out about this here in the Community.

You mentioned you already tried reinstalling Spotify to tackle this, but have you also tried a “clean” reinstall?

If you haven't, check this Spotify Answer to find out how that works for your device and operating system. It'll provide you with a brand-new as well the most up-to-date version of the app.

Let us know how you get on. We'll look out for your reply!

Re: Searching Crashes App

Inabelwetrust — Wed, 26 Feb 2020 17:48:40 GMT

I tried doing the "clean install" from the steps provided. It did not work 😞

Re: Searching Crashes App

AtKelley — Fri, 28 Feb 2020 15:08:13 GMT

Hello, it seems I’ve had the same problem. I have tried uninstalling the app, which didn’t work. I’ve also tried the clean reinstall. I’ve done everything that I could think of, but every time I go back to search in my liked songs the app crashes and kicks me out.