Spotify crashes from background mode

Johnny800t — Sun, 01 Mar 2020 14:25:34 GMT

Free

USA

iPhone X

iOS 13.3.1

When I open the Spotify, start the music and lock the screen, everything is fine, but when I cut the headphones and put the music on pause and the screen goes off, then after re-enabling the screen or clicking on the headphones "play" nothing happens and there is no widget on the lockscreen. Then I open my iPhone and see that Spotify was killed from the background, how to fix it?

Re: Spotify crashes from background mode

Ivan — Mon, 02 Mar 2020 10:46:17 GMT

Hey there @Johnny800t,

Thanks for reaching out to the Community about this.

We suggest you first restart the device on which you experience this issue. This basic step is very simple, but often overlooked. It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Hope this helps. Keep us posted.

topic Re: Spotify crashes from background mode in iOS (iPhone, iPad)

Spotify crashes from background mode

Re: Spotify crashes from background mode