topic Re: Offline albums does not work in iOS (iPhone, iPad)

Offline albums does not work

SQZRGROG — Fri, 06 Mar 2020 10:50:01 GMT

Plan

Premium

Country

Czech Republic

Device

iPhone X

Operating System

iOS 13.3.1

My Question or Issue

Hello, albums that downloaded for offline mode on my iPhone X don't work. I get only the loading screen but nothing else. I've seen this topic in here before but no replies.

Thank you

Re: Offline albums does not work

Ivan — Sun, 08 Mar 2020 08:38:29 GMT

Hey there @SQZRGROG,

Thanks for reaching out to the Community about this.

Just to confirm, have you tried a clean reinstall of the Spotify app on your iPhone? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

We also suggest checking this help page. Make sure you go through all the steps to cover all possible scenarios.

Hope this helps. Keep us posted.

Re: Offline albums does not work

SQZRGROG — Tue, 17 Mar 2020 13:40:30 GMT

Thank for your response but I've already tried everything you mentioned. Still not working. The weird thing is that Playlists are working but Albums are not.

Re: Offline albums does not work

swansongforyou — Tue, 17 Mar 2020 15:57:40 GMT

Same problem here. Offline albums take a lot to load (several minutes) since a few days.