topic Re: Artist image bug in iOS (iPhone, iPad)

Artist image bug

Antsa55 — Sun, 08 Mar 2020 22:58:08 GMT

Plan

Premium

Country

Finland

Device

iPhone 7

Operating system

iOS 13

My Question or Issue

When i go to offline on my phone, some artist images can see but some not. Can that bug fix?

Re: Artist image bug

Ivan — Wed, 11 Mar 2020 08:06:46 GMT

Hey there @Antsa55,

Thanks for reaching out to the Community about this.

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing. Give your device a quick restart as well before you open the newly installed app.

Do you mind sending us a screenshot showing the missing artist images? Just attach the image to your next response to us. This way we can take a closer look at the issue.

We'll look out for your reply.

Re: Artist image bug

Antsa55 — Wed, 11 Mar 2020 16:09:14 GMT

I reinstalled, not helped and here is screenshot.