topic Re: [iOS] UI controls missing after Canvas video in iOS (iPhone, iPad)

[iOS] UI controls missing after Canvas video

cloneman881 — Fri, 25 Oct 2019 09:06:36 GMT

Plan

Premium

Country

USA

Device

iPhone 11 Pro

Operating System

iOS 13

My Question or Issue

I encountered a reproducable UI bug that causes the controls for play/pause controls to disapear for songs without a canvas video. To reproduce just play a song with canvas gif/cover and tap to hide the controls. When the song completes the canvas will skip to the next song (no canvas gif) and the UI will still be missing. Eventhough songs with just an album cover should have a control UI.

Re: [iOS] UI controls missing after Canvas video - Status changed to: Need more info

Guido — Fri, 25 Oct 2019 09:07:58 GMT

Hey all,

We've received reports from users that the UI controls (play, previous, next etc) are missing after a song with a Canvas video has played.

If you are experiencing this, please leave a comment with the following:

iOS device
iOS version
Spotify version

We'll look into this and let you know as soon as we have more info.

Re: [iOS] UI controls missing after Canvas video

Loxer — Fri, 25 Oct 2019 11:43:52 GMT

Same here.

iPhone 5s
iOS 12.4.2
Spotify 8.5.30

Re: [iOS] UI controls missing after Canvas video

Petya — Thu, 28 Nov 2019 10:42:02 GMT

Hi there @Loxer,

Thanks for giving us thee needed info to reproduce the issue!

We've tried reproducing it again and this doesn't happen with the newest version. How are things looking from your side? Are you still experiencing this?

Keep us posted 🙂

Re: [iOS] UI controls missing after Canvas video

Loxer — Thu, 28 Nov 2019 14:10:14 GMT

I still have that issue @Petya.

What about you @cloneman881?

Re: [iOS] UI controls missing after Canvas video

cloneman881 — Thu, 28 Nov 2019 14:18:57 GMT

@Loxer still happens for me

Re: [iOS] UI controls missing after Canvas video

Loxer — Thu, 28 Nov 2019 14:29:44 GMT

Thanks @cloneman881 🙂

I did a clean reinstall as well, same.

Re: [iOS] UI controls missing after Canvas video

Guido — Wed, 15 Jan 2020 07:50:50 GMT

Hey @cloneman881,

In order to investigate this further we need the following:

iOS device
iOS version
Spotify version

Let us know what you can find.

Have a nice day!

Re: [iOS] UI controls missing after Canvas video

Xenia — Tue, 18 Feb 2020 14:16:13 GMT

Hey everyone,

We haven't heard back form you in a while. If you're still experiencing this issue, make sure you're running the latest version of the app and see if that makes a difference.

In case the issue persists, it'd be great if you could leave the relevant information in a comment below, so that the right folks can get to the bottom of this.

We'll be on the lookout for your replies 🙂

Re: [iOS] UI controls missing after Canvas video

cloneman881 — Tue, 18 Feb 2020 14:28:53 GMT

iPhone 11 Pro

iOS 13.3

Spotify 8.5.44.828

still an issue

Re: [iOS] UI controls missing after Canvas video

Petya — Tue, 03 Mar 2020 15:47:43 GMT

Hi there @cloneman881,

Thanks for getting back to us.

There should be a newer version of the app for iOS, namely 8.5.46. Could you try updating to it and let us know what happens?

We'll stay tuned!