topic Re: Options button (3 dots) does not work properly in iOS (iPhone, iPad)

Options button (3 dots) does not work properly

burns1977 — Fri, 13 Mar 2020 07:14:31 GMT

Plan

Premium

Country

Australia

Device

(iPhone 11 Pro Max)

Operating System

(iOS 103.3.1)

My Question or Issue

Whenever I try to queue a track, over the last 2 weeks or so, the track I'm trying to queue plays instead of giving me the options. I have to hit the 3 dots dead centre in order to get the options to show. If I'm off by a tiny bit, the music playing switches to the track I was trying to queue, which is extremely annoying. As I said this only started a week or 2 ago.

Re: Options button (3 dots) does not work properly

Byggatill — Fri, 13 Mar 2020 15:20:30 GMT

Hey! I experience the same thing, another problem is that it is much more difficult to reach the list of music that is queued.

Re: Options button (3 dots) does not work properly

Ivan — Sun, 15 Mar 2020 14:04:45 GMT

Hey there @burns1977 and @Byggatill,

Thanks for reaching out - we’re here to help!

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Keep us posted.

Re: Options button (3 dots) does not work properly

Byggatill — Sun, 15 Mar 2020 14:28:51 GMT

Hi!
Thanx for your reply, Im sorry to say but It´s the same on a new install and on different devices....