topic Music stops after 30-40 seconds in iOS (iPhone, iPad)

Music stops after 30-40 seconds

Mvest71 — Mon, 23 Mar 2020 14:54:00 GMT

preNone of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Premium Duo

Denmark

iPhone XS

Operating System

(iOS 10

My Question or Issus

the music stops after 30-40 seconds also the songs I have downloaded, I have read all your solutions and tried them all but it doesn’t work.
I’m really considering closing our accounts. Because I can’t use the product I’m paying for

Re: Music stops after 30-40 seconds

Ivan — Wed, 25 Mar 2020 15:24:12 GMT

Hey there @Mvest71,

Thanks for reaching out to the Community about this.

Just to confirm, have you tried a clean reinstall of the Spotify app on your iPhone? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app.

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.

Hope this helps. Let us know how it goes.

Re: Music stops after 30-40 seconds

Mvest71 — Wed, 25 Mar 2020 15:38:50 GMT

Have tried everything... I realised I wasn’t the only one with this problem and there wasn’t really any other solution than quitting Spotify Premium ... so we did