topic Re: random shuffle selections in iOS (iPhone, iPad)

random shuffle selections

nzross — Tue, 21 Apr 2020 02:51:56 GMT

Plan

Premium

Country

Device

Iphone XR

Operating System

IOS

My Question or Issue

Since the last update on ios I am unable to play a playlist or album without being interrupted by a song from the new recommendations section under the Good Morning/afternoon header.

App will play the first song or any song i select, the next song it plays is one from the recommendations section at the top of the app.

This has made the app unuseable fro me. Please help

Re: random shuffle selections

AL55555 — Tue, 21 Apr 2020 03:44:31 GMT

I actually have same issue, can someone please reply with solution? Thank you.

Re: random shuffle selections

Ivan — Tue, 21 Apr 2020 09:27:00 GMT

Hey there @nzross and @AL55555,

Thanks for reaching out - we’re here to help!

Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way you can start afresh with Spotify on your device.

Check out this help page in order to find the steps for clean reinstall on the affected device.

Hope this helps. Let us know how it goes.

Re: random shuffle selections

nzross — Wed, 22 Apr 2020 22:50:10 GMT

Hi, I tried the quick reinstall as suggested and there was no change.

I didnt see any details about a clean reinstall aty the link?

Am hopeful the new update will fix

Re: random shuffle selections

nzross — Thu, 23 Apr 2020 03:07:51 GMT

So i did the reinstall with no change.

Didnt do a clean reinstall though.

checked all my settings and nothing was out of place.

There was a new update yesterday and this seems to have fixed the issue.

The only problem i now have is the unwanted songs are appearing in my recently played and it looks like they are affecting my recommendations Is there anyway to remove them from these plavces