topic Re: not working..still.. in iOS (iPhone, iPad)

not working..still..

FranDarvill — Tue, 29 Jan 2013 16:27:44 GMT

hey,

i've just redeemed a code for spoify premium, its says on my account that its active till next month but on my iphone and desktop it says i need to get premium..i dont fancy paying for something that i cant even use..

Re: not working..still..

DenialSubotic — Tue, 29 Jan 2013 16:38:40 GMT

Same problem here, please help!!!

Re: not working..still..

FranDarvill — Tue, 29 Jan 2013 16:48:07 GMT

do you think i'd should ring up and ask them?

Re: not working..still..

DenialSubotic — Tue, 29 Jan 2013 16:52:19 GMT

Go ahead and give it a shot.

Re: not working..still..

Peter__ — Tue, 29 Jan 2013 16:53:02 GMT

@FranDarvill wrote:

do you think i'd should ring up and ask them?

Spotify don't have a telephone number 😉

You can however get in touch with them at any time using the online contact form.

I have seen a few posts on the community about this, hopefully it is just a temporary delay in the upgrade process. Keep trying logging out and back in again. There is an official support topic for this here.

Peter

Re: not working..still..

FranDarvill — Tue, 29 Jan 2013 16:55:25 GMT

oh that woulda been awkward trying to find there number then ahah!

yeah same, i'll give them a email if its not working, thanks for your help

Re: not working..still..

DenialSubotic — Tue, 29 Jan 2013 16:58:47 GMT

Are we the only ones having this problem? I literally tried everything, the desktop spotify app nor the iphone app recognize that i have a premium account.

Its driving me crazy.

Re: not working..still..

FranDarvill — Tue, 29 Jan 2013 17:11:47 GMT

im not sure, apparently there is a delay, so probally a lot of us..just have to wait i guesse.. i know how you feel. im going spare!

Re: not working..still..

DenialSubotic — Tue, 29 Jan 2013 17:16:30 GMT

FOUND THE SOLUTION :

1. Log out of Spotify App!!!

2. Log out of Facebook App

3. Log into Facebook App

4. Open Spotify and Log-in via Facebook

Worked for me. Running on iPhone 4.

Re: not working..still..

lakankiller — Tue, 29 Jan 2013 17:19:18 GMT

oh, crap. didnt work 😕

Re: not working..still..

FranDarvill — Tue, 29 Jan 2013 17:19:40 GMT

i just tried that..not working for me! 😞 xxx