topic Re: Radio on iOS 6 Spotify broken. in iOS (iPhone, iPad)

Radio on iOS 6 Spotify broken.

seaner1024 — Tue, 27 Nov 2012 14:34:17 GMT

For some reason I can't use the radio feature on my iPhone 5. There's no spinning circle, nothing to indicate that it's loading anything. I have uninstalled and reinstalled the app to no avail. I'm hoping someone can shed some light on this issue please! This is one of the greatest features of Spotify. I am using the latest version of iOS 6 (6.0.1)

Thanks in advance.

Re: Radio on iOS 6 Spotify broken.

Goodman — Tue, 27 Nov 2012 15:20:59 GMT

Hi there. There aren't currently any issues with radio on iPhone 5, iOS 6.0.1. I'm playing radio right now.

Can you describe exactly what you're pressing and what you see on your screen?

Also, you probably want to go through the troubleshooting tips for iOS and the more generic connection troubleshooting tips. If radio isn't loading it's most likely a connection thing.

Re: Radio on iOS 6 Spotify broken.

pcloadletter — Tue, 27 Nov 2012 22:54:57 GMT

I have the same problem - I can't get the Spotifiy radio to play, but I get a spinning wheel. Using latest version of app on iPhone 4S. It doesn't work on 4G or wifi.

Re: Radio on iOS 6 Spotify broken.

pcloadletter — Tue, 27 Nov 2012 22:57:24 GMT

Actually, upon further investigation, I just can't listen to the "Indie" radio station. Can an individual station be broken? The other ones work fine.

Re: Radio on iOS 6 Spotify broken.

dingojones — Wed, 28 Nov 2012 14:56:34 GMT

Actually I'm having the exact same problem as seaner1024, with one caveat. Over Wi-Fi radio works fine, but over 4g/LTE the radio tab is blank/nonresponsive. I can't even click in the "search" box. If I call up radio when on Wi-Fi and start playing and then shut off Wi-Fi, it will continue playing the station I'm on (even letting me skip tracks), but again the radio tab becomes unresponsive and I can't switch stations or even search. In all situations I can switch to a playlist and it works properly and can do a normal (non-radio) search with no issues. The *only* funcionality that fails over 4G/LTE is the radio function, so it's not a connectivity issue.

Troubleshooting:

Logged out of Spotify and back in. Restarted the phone. Uninstalled and reinstalled the app. Uninstalled, restarted the phone, then reinstalled the app.

Device:

Iphone 5, iOS 6.0.1

Re: Radio on iOS 6 Spotify broken.

Goodman — Wed, 28 Nov 2012 15:03:02 GMT

Please add this info:

- Does it work on 3G?

- Does it work on 4G?

- Does it work on WiFi?

- Try on a different WiFi, does it work there?

- What iOS version are you using?

- What Spotify version are you using?

- Can you post a screenshot of what you see after you've started the radio?

- Do none of your radio stations work?

- Please post two examples (http links) of songs that don't let you start a radio station

Re: Radio on iOS 6 Spotify broken.

dingojones — Thu, 29 Nov 2012 16:53:01 GMT

Here you go:

- Does it work on 3G? No.

- Does it work on 4G? No.

- Does it work on WiFi? Yes.

- Try on a different WiFi, does it work there? Yes.

- What iOS version are you using? 6.0.1

- What Spotify version are you using? 0.5.9.10 (core 0.7.1.6114)

- Can you post a screenshot of what you see after you've started the radio? Posted as requested below.

- Do none of your radio stations work? Correct. No stations work as tab is blank/unresponsive. Can't even see stations unless connected over Wi-Fi.

- Please post two examples (http links) of songs that don't let you start a radio station Pick ANY two. Radio is completely unresponsive over cellular data connection.

This is when connected via 3g/4g

This is over Wi-Fi

Re: Radio on iOS 6 Spotify broken.

vildan123 — Thu, 29 Nov 2012 09:48:40 GMT

Re: Radio on iOS 6 Spotify broken.

scarler_wahoo — Thu, 29 Nov 2012 16:42:58 GMT

Thu Nov 29 11:39 am EST

Radio is not working on IOS 6.0 on an iPhone 5. Specifically, it produces a spinning wheel next to the station name and hangs.

I noticed yesterday the streaming function would cut off and not be available periodically throughout the day. The problem occurs with both with 4G and wifi. I do have a working connection to the interent and my DNS is working correctly.

Please advise.

Re: Radio on iOS 6 Spotify broken.

ty106 — Mon, 03 Dec 2012 18:10:37 GMT

dingojones' post is the *exact* same problem I have started to see on my iPhone 5 as well. The only difference is that mine's a Verizon phone, not AT&T, otherwise precicely the same down to the screenshots I took as well. Any hope for us? I've tried reinstalling, etc. to no avail.

Re: Radio on iOS 6 Spotify broken.

mannymayoo — Mon, 03 Dec 2012 18:33:06 GMT

YES SAME THING, SAME PROBLEMS--> I'm very sure this is not an isolated incident so please stop denying it and fix immediately. I just recently downloaded the spotify app for my iphone 4 (3g, t-mobile) running on latest software. App for radio is iffy because once you listen to a genre (e.g. electronica) it becomes unavailable "cannot be accessed offline" the next time you use app and you will have to listen to 'Soul', 'Pop', etc changing genres until you use them all up. Which is very problematic. This happens for both wi-fi and w/o wifi (using my own internet). The only difference is that with wi-fi you can turn on radio. With wifi disabled, you sometimes can and other times you cannot. Very buggy. I'm actually never without internet though. Safari and other apps are always fine on my own internet. I only enable Wi-fi if I'm at a hotspot when App happens not to be working on its own. This is so inconvienent please fix soon. I've downloaded pandora radio in the meantime.

Re: Radio on iOS 6 Spotify broken.

pcloadletter — Mon, 03 Dec 2012 19:57:15 GMT

I've also switched over to Pandora. Spotify's radio feature is the primary reason I use it (and pay for Spotify every month). Without radio, I don't see why I should continue paying.

Re: Radio on iOS 6 Spotify broken.

Coma — Mon, 03 Dec 2012 20:13:48 GMT

Same problem as dingo and Ty. I'm using the iPhone 5 on Verizon. Radio either plays one song and crashes or doesn't play at all, message saying that there is no Internet connection. Works fine with Wifi however. I've also noticed that once the Spotify app crashes it takes my Internet connection with it if I'm not on wifi. For example, I can't check new email for a few minutes. Restarting my phone usually corrects both issues, if just for a minute. My Internet connection when not using Spotify is fine and my email has no problem syncing.
Has anyone else noticed a syncing issue along with Spotify radio?

Re: Radio on iOS 6 Spotify broken.

petece — Fri, 07 Dec 2012 16:41:21 GMT

I have the exact problem as dingojones on my AT&T iPhone 5. Extremely frustrating.

Re: Radio on iOS 6 Spotify broken.

shaunbentley — Sat, 08 Dec 2012 00:10:17 GMT

Same issue, only with a 4s on 3g uk network EE.

Just emailed them, I'm guessing I'm just going to have to cancel though, it hasnt been working for months and I'm getting bored for shelling out money for a flakey service. *sigh*

Any news on this spotify? Or are you just going to continue insisting that there are no issues, and that I'm just wasting my time on these forums for a laugh..?

Re: Radio on iOS 6 Spotify broken.

Dynatnt1 — Sat, 08 Dec 2012 03:33:49 GMT

Same problem for me. When I am in my truck and click a radio station I get a neverending spinning circle. I notice this is the case if I launch the app with Radio as the last thing I listened to. When I have listened to a playlist prior to shutting down I don't have this problem. To fix a non-responsive Radio station I need to start a playlist, kill the spotify app in iOS, relaunch the app which picks up in the playlist, then switch to Radio again. Sometimes this takes 1-2 times before the Radio kicks in.

Add this problem to my home screen track list bug and I am one unhappy camper.

Giving them until the New Year to fix this then I'm off to MOG.

Re: Radio on iOS 6 Spotify broken.

ty106 — Wed, 12 Dec 2012 22:19:26 GMT

I opened a support case directly with Spotify (ref:_00DD0pxIW._500D0LlVOL:ref) and after explaining the situation repeatedly over a few days, and asking staff to look at this forum for more detail which I immediately supplied, I have once again run into...well, radio silence.

I'm a pretty big fan of Spotify and have encouraged others to sign up. I don't expect instant resolution to what might very well be a software issue that requires a release. I understand that debugging takes time - I work with software developers all day long (while listening to Spotify) and just want to help Spotify narrow down the problem and fix it for everyone.

So... having said all of that... is there anyone at Spotify reading these forums that will reply? At least acknowledge that a problem exists; we've proven one does. It'll make the difference between me leaving the service or sticking around. I'll wait for a fix, but I won't wait around while I receive dodgy support replies to well-written issue diagnosis and watch many other paying subscribers beg for assistance.

$10 might not be much, but how many others are going to cancel as a result of poor support? Your move, Spotify. Please speak up.

Re: Radio on iOS 6 Spotify broken.

jyin — Fri, 14 Dec 2012 03:58:18 GMT

exactly the same problem...using iphone 5 in ATT. Spotify please fix this issue asap or I will cancel my subscription.

Re: Radio on iOS 6 Spotify broken.

user-removed — Mon, 17 Dec 2012 05:56:14 GMT

I am having the same exact issues as dingjones. It has been behaving this way for a while now. Please respond with any type of solution or I will be cancelling my service.

Re: Radio on iOS 6 Spotify broken.

BasementGamer — Mon, 17 Dec 2012 19:18:26 GMT

I thought I was the only one with the problem, but I see there are many people having the same issue. Radio is the main feature that I use spotify on, as I already have a large collection of music on itunes, but I like to hear new music now and then. As it seems Spotify isn't willing to fix this issue, I am cancelling my premium account immediately.