topic Playing stops in iOS (iPhone, iPad)

Playing stops

oleiso — Sat, 23 May 2020 16:56:17 GMT

Plan

Premium

Country

Denmark

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue
spotify app has started to stop playing the tracks. It happens like every 20 seconds. I press play again and it plays another 20 seconds or so.
I have already:

logged out/in

reinstalled app

closed every other apps in the background

full battery

it is pretty frustrating!

please help.

Re: Playing stops

Billy-J — Sun, 24 May 2020 04:12:37 GMT

Hey @oleiso, thanks for reaching out to the Community!

Let's take a closer look at this.

Can you let me know what iPhone model you have, as well as the iOS version? You can check for this by going to Settings > General > About.

Could you try another thorough clean reinstall of the Spotify app following the steps in this Spotify Answer?

Also, if you can, provide me with a screen recording of what happens when you're using the app. Make sure to hide sensitive info when posting to the Community.

Let me know how this goes!

Re: Playing stops

oleiso — Sun, 24 May 2020 08:52:51 GMT

Maybe fixed.

Looks like it was some problem with the integration with my son’s Discord installation.

Any known issues here?

Re: Playing stops

Billy-J — Sun, 24 May 2020 09:14:22 GMT

Hey @oleiso,

To confirm, is everything working with your Spotify again since you mentioned 'Maybe Fixed'?

Also, I'm not seeing any known issues based on what you've told me - but I'm here to help resolve any problems with your Spotify.

Keep me posted!