topic Re: [iOS] Fix iPhone playing issues in iOS (iPhone, iPad)

[iOS] Fix iPhone playing issues

1ThatWrld — Tue, 26 May 2020 11:39:08 GMT

When you go to skip, it shows

is there a way to fix/resolve?

Re: [iOS] Fix iPhone playing issues

Loxer — Sat, 30 May 2020 15:55:29 GMT

Hey @1ThatWrld, welcome to the Community.

Hope you're doing great!

Could you tell me exactly what's wrong when skipping?

Does it always show that song when you skip?

Let me know 🙂

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sat, 30 May 2020 15:58:47 GMT

Like this (you should listen to the song it lit) but uh if it Shows the
image. That’s what it looks like.

Re: [iOS] Fix iPhone playing issues

Loxer — Sat, 30 May 2020 16:02:34 GMT

Sorry but I am not sure I follow. Could you try to explain it more properly for me?

Thanks!

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sat, 30 May 2020 16:05:49 GMT

Ok so when I skip a song on the playing bar thing, it shows only the line
the skip the rewind. The photos show that. I don’t know how to farther
explain.

Re: [iOS] Fix iPhone playing issues

Loxer — Sat, 30 May 2020 16:08:03 GMT

Hey @1ThatWrld,

Just so we are on the same page, when you skip a song it will show the playback buttons, the progress bar doesn't move and track length time isn't displayed.

Did I get it right?

Keep me posted 🙂

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sat, 30 May 2020 16:09:47 GMT

Yes sir!

Re: [iOS] Fix iPhone playing issues

Loxer — Sat, 30 May 2020 16:12:59 GMT

Great!

Let's try to troubleshoot it now.

Do a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sat, 30 May 2020 16:21:47 GMT

IOS = 13.4.1
Spotify = 8.5.59.1118

Re: [iOS] Fix iPhone playing issues

Loxer — Sat, 30 May 2020 16:23:37 GMT

Hey @1ThatWrld,

Did you try the clean reinstall?

iOS 13.5 is the latest version available. Could you try updating?

Keep me posted 🙂

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sat, 30 May 2020 20:42:47 GMT

It still does the same thing.

Re: [iOS] Fix iPhone playing issues

Loxer — Sun, 31 May 2020 08:51:01 GMT

Hey @1ThatWrld,

Could you try using a different Spotify account to see if the same thing happens?

Do you happen to have another device that you can try if it happens in it as well?

Let me know 🙂

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sun, 31 May 2020 08:52:47 GMT

I only have my phone. I don’t have another Spotify account.

Re: [iOS] Fix iPhone playing issues

Loxer — Sun, 31 May 2020 08:57:41 GMT

Try creating a free account just to test this 🙂

Re: [iOS] Fix iPhone playing issues

1ThatWrld — Sun, 31 May 2020 09:01:47 GMT

Still is blank.

Re: [iOS] Fix iPhone playing issues

Loxer — Thu, 04 Jun 2020 20:25:50 GMT

Hey @1ThatWrld,

Sorry for the delay 🙂

I wanted to know if this happens when using bluetooth only and if the music does actually play.

Thank you.