topic Re: App crashing (iOS 13.5) in iOS (iPhone, iPad)

App crashing (iOS 13.5)

Omri1522 — Fri, 29 May 2020 16:50:50 GMT

Plan

Premium

Country

Israel

Device

iPhone XS

Operating System

iOS 13.5

My Question or Issue

For a month or more now my app keeps crashing after years of use.

it happened when I had IOS 12 and 13.5 so it's probably not related to that matter.

when I download the app it works, until it's closed for the first time, then it crashes in its second launch.

I tried to close the app and open it, clean cache, update iOS and Spotify version, re-downloading and installing.. nothing works.

Unfortunately that's the reason I changed back to free plan, I love Spotify and hate your competitors so please help me and make me a paying customer again.

Thanks in advance.

Re: App crashing (iOS 13.5)

Loxer — Sat, 30 May 2020 15:26:14 GMT

Hey @Omri1522, welcome to the Community.

Hope you're doing great!

Could you try using the Sign Out Everywhere option in your Spotify's account page?

I'd suggest doing a proper clean reinstall of the app. Just follow these steps.

Recently there's been an issue with apps on iOS randomly just crashing and it happened last night to me with Instagram. Just had to clean reinstall it. To solve this issue Apple has reissued some updates to many apps to fix this.

Let me know if that helps 🙂

Re: App crashing (iOS 13.5)

Omri1522 — Mon, 01 Jun 2020 09:00:51 GMT

Still not working unfortunately...

It has nothing to do with Apple, all of the other applications are working properly.

It's the Spotify IOS app.

Thanks anyways!