topic Re: [Mobile] “Appears On” feature gone - Status changed to: Under investigation in iOS (iPhone, iPad)

“Appears On” feature gone

TreyTheKidd — Sat, 23 May 2020 16:03:19 GMT

Can someone explain what is happening? I’m a growing artist and I have a featured artist on a song, but it’s not getting a lot of plays because the “appears on” feature is wiped! I’m sure this is disabling listeners and artists. Spotify please bring this back. This is insane!!

Appears On Category

reccollect — Thu, 07 May 2020 13:46:33 GMT

Did Spotify recently update so that the artists "features" are organized by popularity now instead of my release date in the Appears On category? I was trying to make a list of all the features related to that artists but now they're all scrambled.

Why? (Appears On)

Chris4life — Sun, 10 May 2020 01:48:29 GMT

Why the fuuu would you mess with the Appears On in the app version. It's all fu**ked up now. What's the problem with it showing the latest appearences, it's so logical. These annoying changes are pushing me towards Apple Music, please just change it back.

Plan

Premium

Country

Denmark

Re: [Mobile] “Appears On” feature gone - Status changed to: Under investigation

Peter — Mon, 11 May 2020 13:07:03 GMT

Hey folks,

Thanks for reporting this to us!

First, could you confirm that you're not able to see Appears On anywhere on the artist's profile (the feature normally appears at the bottom, or a few scrolls up from the bottom)?

If so, then make sure to click +VOTE and provide us with the following info:

your device + OS version
the exact Spotify version

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Re: [Mobile] “Appears On” feature gone - Status changed to: Fixed

Peter — Mon, 11 May 2020 14:10:09 GMT

Hey folks,

Thanks for your patience while we looked into this issue.

We’re happy to say that this should now be fixed for everyone! Make sure your app is updated to the latest version.

If you're still having trouble, make sure to post a new thread in the relevant help board here.

Thanks!

Re: [Mobile] “Appears On” feature gone

Acroid — Tue, 12 May 2020 09:13:42 GMT

@Peter

"Appears on" is still scrambled and not sorted by release date. Both on desktop and on mobile version (android), which is updated.

This is HORRIBLE! If this is not fixed I have no choice but to find a different service. This is how I easily see if my fav artists has something new. I cant be bothered to scan through all the releases every time.

Re: [Mobile] “Appears On” feature gone - Status changed to: Under investigation

Katerina — Sat, 23 May 2020 16:11:02 GMT

Hey there folks,

We've seen some additional reports that you're still having troubles seeing "Appears On" in the mobile and desktop app.

We've passed this on to our tech teams so that they can look into it.

If you're still experiencing this, make sure to add your +VOTE and let us know the following details of the affected device(s):

device and OS version
exact Spotify version
screenshot of how it looks

We'll keep you posted here, thanks again!

Re: [Mobile] “Appears On” feature gone

user-removed — Wed, 13 May 2020 12:50:20 GMT

I'm still having that issue.

Device: Moto G6

OS: Android

Android version: 9 (pie)

Spotify version: 8.5.57.1164

Re: [Mobile] “Appears On” feature gone

garrettlucero — Wed, 13 May 2020 15:53:44 GMT

iPhone X, iOS 13.4.1

Spotify: 8.5.57.1042

“Appears On” section completely missing and has been for over a month. It’s hurting artists and disabling listeners from discovering more music. Should’ve been fixed ages ago.

Screenshot:

Re: [Mobile] “Appears On” feature gone

GregFromCrease — Wed, 13 May 2020 18:51:00 GMT

iPhone XR and iOS 12.4.1
Spotify version 8.5.57.1042

The “appears on” section has been missing for a month or two at this point, and it has immensely affected how I listen to and discover new artists on Spotify to the point of considering the cancellation of my premium membership.

Why should I keep paying for a service that has been removing more and more of its best features (especially recently) while still expecting I continue paying the same amount for less?

Re: [Mobile] “Appears On” feature gone

ebon_ibex — Thu, 14 May 2020 00:30:54 GMT

Device: Samsung Galaxy S9+

Operating System: Android version 10

Spotify Version: 8.5.57.1164

Issue: "Appears On" feature is missing.

I just did a fresh reinstall, still no "appears on" section. PLEASE FIX!!!!!!!!! 🙃

Re: [Mobile] “Appears On” feature gone

Chrisdude24 — Thu, 14 May 2020 04:56:38 GMT

Still seeing no “appears on” page. iPhone X, iOS 13.4.1, Spotify 8.5.57, just updated and reinstalled. Hoping this gets fixed soon, this was the only possible way to find certain collaboration albums

Re: [Mobile] “Appears On” feature gone

Psymbionic1 — Fri, 15 May 2020 07:10:44 GMT

Same issue as others. I am an artist with a big release today on a label compilation, and I can’t even see my own song from mobile. No “Appears On” section for any artists.

iPhone XR

iOS 13.4.1

Spotify 8.5.57

Re: [Mobile] “Appears On” feature gone

Bradleyweedall — Fri, 15 May 2020 19:18:53 GMT

I am missing the appears on section as well unfortunately. Love that feature

Device: iPhone XR

OS Version: 13.4.1

Spotify version: 8.5.29.960

Re: [Mobile] “Appears On” feature gone

chairdance — Mon, 18 May 2020 15:23:00 GMT

I still see no "appears on" section in artist pages. If this is intentional, it's an extremely silly decision.

device and OS version: iPhone 7, iOS 13.4.1

exact Spotify version: 8.5.57.1042

Re: [Mobile] “Appears On” feature gone

dbrennan408 — Mon, 18 May 2020 15:35:45 GMT

This feature has been missing on mobile (iOs and Android) for well over a month now. I just checked the desktop apps (Mac and Windows) today and they're magically gone there as well. What shame Spotify has done this. Great feature and really helped out smaller artists. I guess all Spotify cares about are their curated playlists now. I'll probably move to another service if this isn't back soon.

Re: [Mobile] “Appears On” feature gone

garrettlucero — Tue, 19 May 2020 19:19:54 GMT

Yea seriously still no update from this?...

It’s ridiculous how little they seem to care about this issue and the mass amount of feedback saying to bring it back for over a month.

I agree with many of the others on here about needing to find another music service if issues like this persist.

Re: [Mobile] “Appears On” feature gone

ebon_ibex — Tue, 19 May 2020 21:35:02 GMT

Jeez. As a premium user, I'm starting to feel like I'm paying for DOWNGRADES and LITTLE TO NO CUSTOMER SERVICE! What is going on?

Please fix this issue asap so I don't have to cancel my membership. Restore APPEARS ON!

Re: [Mobile] “Appears On” feature gone

ebon_ibex — Wed, 20 May 2020 04:08:40 GMT

WTH. Now "Appears On" is missing from the desktop app as well. I literally use that one feature nearly every visit. Why has there been no explanation from Spotify regarding the removal of this feature?!

Re: [Mobile] “Appears On” feature gone

Jvoegtle — Wed, 20 May 2020 23:54:45 GMT

It’s been too long at this point with horrible customer service and no updates on if this is ever coming back or not. If someone could please find another streaming service with this feature i’ll gladly switch at this point. I’m tired of spotify’s bad customer service anyway and am ready to move on to something new that actually listens to paying users