topic Re: Queue scrolling issues in iOS (iPhone, iPad)

Queue scrolling issues

user-removed — Mon, 04 May 2020 14:06:12 GMT

Plan

Premium

Country

Australia

Device

iPhone 11 Pro

Operating System

iOS 10.13.1

My Question or Issue

If you try drag an item up or down in the queue (that appears below the first page of displayed items), then the scrolling mechanism completely freaks out and the app often crashes.

I’ve recorded a screen capture here:

https://share.icloud.com/photos/0NNv3ZKobqZX7gz9PNft6yLhg.

Note, I reported this 6 months ago here, and multiple others have acknowledged that they see the same issue too, but the moderators have since locked the issue (and have dismissed it as “not right now”) which prevents anyone from commenting on it — which is extremely frustrating.

All this app does is queue up music to listen to, so not being able to manipulate the queue is just crazy.

If this issue isn’t widespread, please tell us what we can do to fix it, or what’s causing this. I’ve deleted and reinstalled the app, and I’ve since even got a new iPhone, but to no avail.

Re: Queue scrolling issues

Amoskf617 — Thu, 07 May 2020 13:03:16 GMT

I have been having the same issue, hoping with every update that it will be fixed, but have had no luck. It is extremely annoying to have to rearrange the songs in my up next. Also every time I try and remove songs from up next they disappear, then reappear in the same spot 30 seconds later.

Re: Queue scrolling issues

NpXX — Fri, 08 May 2020 03:37:37 GMT

Wow, I just made a thread on this by total coincidence not even 10 minutes ago. Glad to see someone else thinks this is an issue as well, it’s super annoying.

Re: Queue scrolling issues

user-removed — Fri, 08 May 2020 07:11:55 GMT

Chuck a link to your post here, so we can link all these things together.

Spotify previously told me to vote on this one: https://community.spotify.com/t5/Ongoing-Issues/iOS-Queue-scroll-is-too-fast-and-laggy/idi-p/4730982

Re: Queue scrolling issues

user-removed — Sun, 28 Jun 2020 08:59:42 GMT

Another month goes by and still no reply from Spotify. I’m really at a loss at what to do to get these guys attention.

Is there another mechanism we can use to report these issues (e.g. support email address)?