topic Re: App won’t open in iOS (iPhone, iPad)

App won’t open

Nt20 — Fri, 10 Jul 2020 10:45:30 GMT

I try to click on the app and it closes before I can get to anything. I have tried reinstalling it, clearing my cache, restarting my phone, and pretty much everything else I could think of. This seems to be a Spotify problem, whatever it is. Any help offered would be great.

Plan

Premium

Country

Device

iPhone 11

Operating System

iOS 13

My Question or Issue

App won’t open

Re: App won’t open

user-removed — Fri, 10 Jul 2020 10:54:53 GMT

i have the same problem somebody can help us please ??

Re: App won’t open

12164061137 — Fri, 10 Jul 2020 10:57:28 GMT

Having the same issue.

Plan: Premium

Spotify Version: 8.5.66
Device Model: iPhone 7 Plus

OS Version: 13.5.1

Re: App won’t open

exed — Fri, 10 Jul 2020 11:05:04 GMT

Same issue on iPhone X.
App crashes upon start.
Looks like an issue in version 8.5.66

Sidenote: this community sites throw 5xx HTTP errors as well.

Re: App won’t open

malumotzo — Fri, 10 Jul 2020 11:05:58 GMT

me too same problem

Plan: Premium

Spotify Version: 8.5.66
Device Model: iPhone 6s

IOS Version: 13.5.1

Re: App won’t open

celestialghost — Fri, 10 Jul 2020 11:28:46 GMT

I’m having the exact same issue. I live in Australia and the app nor my phone have updated in the last hour that it has stopped working in

Re: App won’t open

Ivan — Fri, 10 Jul 2020 11:50:41 GMT

Hey there folks,

Thanks for reaching out to us about this - we'll be glad to help you out here.

If you can't open the Spotify app on your iOS device as it closes immediately it's possible you're experiencing an issue that we're currently investigating. Check out this Ongoing Issue and add your vote to it by clicking on the +VOTE button. Make sure you follow the steps provided under Status Update as well.

It'll also be useful to Subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions.

Re: App won’t open

Robbytp — Fri, 03 Feb 2023 02:10:15 GMT

I’m having issues opening the app. When I clicked on it, it just stays on the logo and nothing happens. I’ve deleted and reinstalled, and tried troubleshooting. Please help

Re: App won’t open

MeteoriteDaredevil — Fri, 03 Feb 2023 18:16:06 GMT

Same here. Stuck on Spotify logo since yesterday. Version is 8.8.6.

Re: App won’t open

MeteoriteDaredevil — Sat, 04 Feb 2023 15:29:21 GMT

Apparently restarting the Iphone helped fix this issue for me.

Re: App won’t open

56ftl — Sat, 04 Feb 2023 21:08:01 GMT

Restarting worked for me as well but then I had the same problem a week or so later. Restarting worked again but it’s not ideal to have to do that regularly.

Re: App won’t open

OscarDC — Sun, 05 Feb 2023 21:31:27 GMT

Hey folks,

Thank you for reaching out to the Community and welcome.

Since some of you have already reported that the issue gets fixed reinstalling the app, the issue may be related to some damaged cache stored on your device. Just to make sure we're on the same page, did you use the steps for a Clean reinstall mentioned in this article? This process can help get rid of any cache that might be causing trouble.

If the issue persists after this, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.

Re: App won’t open

aj100422 — Mon, 06 Mar 2023 06:14:47 GMT

iPhone 14 pro

iOS 16.3.1

i can’t open the app so I can tell you which Spotify version I was using

i uninstalled and redownloaded, restarted my phone but no luck

Re: App won’t open

Dian — Tue, 07 Mar 2023 07:00:32 GMT

Hey @aj100422 ,

Thanks for the reply.

It's important to know, if you've reinstalled the app with the steps mentioned in this article. This is a more thorough way of reinstalling the app and solves most issues. Could you confirm that? We also need to know, if you've turned off the battery saving mode and have enabled the background refresh for the Spotify app on your device.

Keep us posted,

Cheers!

Re: App won’t open

Mpfc62 — Tue, 21 Mar 2023 03:31:31 GMT

Same. It was working fine a few days ago but suddenly I can’t open the app at all. Tried everything also. iPhone 14 iOS version 16.3.1. It’s working fine on my iPad however

Re: App won’t open

MihailY — Wed, 22 Mar 2023 05:39:09 GMT

Hey folks,

Thanks for sending over the details.

We have an ongoing issue under investigation here, so if you're having trouble opening the app on your iOS device after updating to iOS 16.3, please make sure to vote, subscribe, try the troubleshooting steps mentioned there and provide your device info again.

Cheers,