topic Re: Spotify keeps crashing on iOS in iOS (iPhone, iPad)

Spotify keeps crashing on iOS

beachdude42 — Wed, 23 Jan 2019 14:37:23 GMT

Plan

Premium

Country

United States

Device

iPhone 6s

Operating System

iOS 12.1.2

My Question or Issue

Spotify keeps crashing on my iPhone 6s over the past couple days. It usually crashes when I switch to a different song/album/playlist... I click on a track to start playing it and the app completely freezes. A forced reboot of the app gets it back to being temporarily functional again, but then it crashes again a few minutes later. I’ve done multiple fresh re-installs of the app and reboots of my iPhone, and the problem still persists. Please help.

Re: Spotify keeps crashing on iOS

Daisy — Thu, 24 Jan 2019 10:39:51 GMT

Hey @beachdude42,

Thanks for reaching out! We're happy to help 🙂

Can you try this on a different internet connection and a different device and see if the app still crashes?

We look forward to your reply.

Have a nice day!

Re: Spotify keeps crashing on iOS

etiennea56 — Thu, 24 Jan 2019 12:37:49 GMT

Another thread has been opened here for the same exact reason.

https://community.spotify.com/t5/iOS-iPhone-iPad/Resuming-Playback-Issue/td-p/4661529

And two reddit posts have raised so far :

https://www.reddit.com/r/spotify/comments/aif5d6/resuming_playback_issue/

https://www.reddit.com/r/spotify/comments/aj29iv/spotify_ios_app_freezes_and_needs_a_restart_after/

Thanks

Re: Spotify keeps crashing on iOS

Jemi — Mon, 28 Jan 2019 09:40:17 GMT

Hey @beachdude42,

This is currently being investigated on this thread. Add a vote and check the status for more info.

@etiennea56 thanks for the input.

We're doing our best to solve this one 🙂

Re: Spotify keeps crashing on iOS

g0d — Wed, 06 May 2020 23:06:16 GMT

I have experienced a similar problem - my app crashes every time I try to start it. Simple solution for me, I just turned my wifi off... not sure why my internet connection would have this sort of affect on the app. The same thing happened when I tried to open Genius. This did not happen when i opened any of my other apps though.

Re: Spotify keeps crashing on iOS

0n6-pz3og7_m2 — Wed, 06 May 2020 23:13:16 GMT

Same here, iPhone 6S. Tried do do both soft and hard restart, reinstall, nothing helps. App crashes every time I try to enter.

Re: Spotify keeps crashing on iOS

suesz — Wed, 06 May 2020 23:15:23 GMT

Also having the problem of the app crashing upon opening! tried reinstalling/clean reinstall, restarting my phone, hard reset. nothing works.

Re: Spotify keeps crashing on iOS

Flgyal — Wed, 06 May 2020 23:19:30 GMT

App just started crashing this afternoon regardless of internet connection type. I’m on iPhone 11 Max. Just updated, then uninstalled/reinstalled - still crashing.

Re: Spotify keeps crashing on iOS

needshelp1111 — Wed, 06 May 2020 23:40:52 GMT

fixed

Re: Spotify keeps crashing on iOS

Shashankmunje — Wed, 06 May 2020 23:50:24 GMT

It keeps crashing every time i open it. My spotify now doesn’t work on web player too

Re: Spotify keeps crashing on iOS

MBad — Thu, 07 May 2020 00:01:41 GMT

+1, 6S updates current

Re: Spotify keeps crashing on iOS

MBad — Thu, 07 May 2020 00:07:49 GMT

After multiple soft restarts, and one hard, to no avail, I did another hard and left my phone off for 1/2 hour. Upon restart Spot seems to be behaving now.

Re: Spotify keeps crashing on iOS

214jy2rpemegfbu — Fri, 10 Jul 2020 11:00:02 GMT

same with me i cant open with wifi or my data turned on

Re: Spotify keeps crashing on iOS

progeth — Fri, 10 Jul 2020 11:31:16 GMT

Same here. Crashes immediately after opening if wifi or mobile data is enabled. Offline i get to login screen, but obviously cannot login. App crashes & exits when i enable network after starting up offline.

Spotify app update & reinstall didnt help and neither did iphone restart.

iPhone 8 / iOS 13.5.1

Re: Spotify keeps crashing on iOS

Aeonrmx — Fri, 10 Jul 2020 12:17:43 GMT

Disaster app. Crashing all the time since this morning. Created space, reinstalled, reset phone. Nothing helped! wth?!

Re: Spotify keeps crashing on iOS

maesshiu — Fri, 10 Jul 2020 12:32:10 GMT

Same behaviour on my iPhone 6s here in Germany.

App is shutting down as soon as I turn on my wifi or my data connection.

Installed latest spotify app version and my iPhone runs on iOS 13.5.1

Re: Spotify keeps crashing on iOS

leonardy_huang — Fri, 10 Jul 2020 12:46:41 GMT

Wow, I thought it didn't happen to anyone else. Same problem here, it only crashes whenever it is connected to the internet. My phone is iPhone SE (iOS 13.5.1). I was still able to open the app a few hours ago. And apparently Waze app is also having the same problem.

Re: Spotify keeps crashing on iOS

leonardy_huang — Fri, 10 Jul 2020 13:07:43 GMT

This is the root cause apparently: https://www.theverge.com/2020/7/10/21319784/ios-apps-crashing-spotify-tiktok-pinterest-tinder-facebook-sdk-certification-issue