topic Re: Unexpected Error on iOS in iOS (iPhone, iPad)

Unexpected Error on iOS

ATCHTX96 — Wed, 08 Jul 2020 05:41:57 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Cannot log in on Safari. Crashes when i try to go onto the account page. Using IPhone 8 running iOS 11.2.5

Re: Unexpected Error on iOS

Billy-J — Wed, 08 Jul 2020 05:55:24 GMT

Hey @ATCHTX96, thanks for reaching out to the Community!

Let's take a look 🔍
You mentioned you have an iPhone 8 running iOS 11.2.5. The latest version of iOS for your iPhone 8 as of 07/08/2020 is iOS 13.5.1. I'd recommend update your device by going to Settings > General > Software Update.

Let me know if the issue persists after you install the software update.

Looking out for your reply!

Re: Unexpected Error on iOS

Puppi61 — Wed, 08 Jul 2020 17:54:14 GMT

Hi,

almost the same problem here: I get the "an unexpected error has occured" when I login in Chrome Browser, and when I try to use my Android devices the screen stays black. Can't hear anything, uninstalled, reinstalled, nothing helped. Please help, thank you. (looks like some corrupt data in your database maybe?)

Regards,

Puppi61