topic Re: Track in iOS (iPhone, iPad)

Track

itsnova — Tue, 14 Jul 2020 22:05:33 GMT

Plan

Free

Country

Kazakhstan

Device

Iphone 8 plus

Operating System.
IOS 13.5.1

I can’t control the music, rewind or click on the next track. I can’t click on the track and play it

Re: Track

Billy-J — Tue, 14 Jul 2020 22:15:51 GMT

Hey @itsnova, thanks for reaching out to the Community!

Let's take a look 🔍

Could you try restarting the device? If that doesn't work, try a clean reinstall of the app following these steps.

Let me know how this goes!

Re: Track

itsnova — Tue, 14 Jul 2020 22:37:44 GMT

Also did not help

Re: Track

itsnova — Tue, 14 Jul 2020 22:39:53 GMT

@Billy-J Also did not help

Re: Track

Billy-J — Wed, 15 Jul 2020 01:53:45 GMT

Hey @itsnova,

Thanks for the reply!

Could you send me a screen recording or screenshot of what you're seeing exactly?

Also, does this happen with any track you choose?

Re: Track

itsnova — Wed, 15 Jul 2020 10:20:24 GMT

@Billy-J had to be done in GIF format because it didn’t take MP4

(second gif)

Re: Track

Billy-J — Wed, 15 Jul 2020 15:12:05 GMT

Hey @itsnova,

Can you let me know if this only happens with this track/playlist?

I noticed in the first clip that you had Connect on. Can you let me know if it makes a difference if you have used Connect or does it always happen?

Additionally, let me know if this is a Pick and Playlist or a Shuffle-only one.

Keep me posted!

Re: Track

itsnova — Wed, 15 Jul 2020 19:03:22 GMT

@Billy-J
1.This is only with the playlist of your favorite songs
2.This is not related to connecting to a computer. And this in itself does not play the song
3. Do not understand

P.S 1 GIF added by mistake could not be deleted and left (therefore wrote that 2 GIF)

Re: Track

Billy-J — Thu, 16 Jul 2020 14:05:35 GMT

Hey @itsnova,

Can you let me know if this is only happening on Wi-fi, 3/4G or both?

To confirm, you tried restarting the device and reinstalling the app and they didn't help?

Pick and Play playlists are the ones where you can directly choose the song you would like to play without having to shuffle the whole list.

Also, what happens if you go back to Liked songs and click Shuffle?