topic Re: issue in iOS (iPhone, iPad)

issue

marwa1 — Thu, 16 Jul 2020 01:48:48 GMT

Plan

Free/Premium

Country

Device

iphone 8 plus

Operating System

iOS 13.5.1

My Question or Issue

i can not view or open any songs

Re: issue

Billy-J — Thu, 16 Jul 2020 02:05:08 GMT

Hey @marwa1, thanks for reaching out to the Community!

Could you try restarting the iPhone? If that doesn't help, could you try a clean reinstall of the app following these steps?

If you're still having trouble, I'd recommend updating your iPhone to the latest iOS version. The latest iOS version as of 7/15/2020, is iOS 13.6. You can update your device by going to Settings > General > Software Update.

Let me know how this goes!

Re: issue

marwa1 — Thu, 16 Jul 2020 05:42:55 GMT

i did all of the above and updated it and it’s still the same 😞

Re: issue

Billy-J — Thu, 16 Jul 2020 13:58:22 GMT

Hey @marwa1,

Thanks for trying those steps!

Could you send me a screenshot of what you're seeing exactly? Make sure to hide sensitive information when posting to the Community.

Additionally, when you log on to Spotify on another device if possible, do you see the songs on there?

Re: issue

marwa1 — Thu, 16 Jul 2020 18:10:23 GMT

i cannot click on the songs under the artist’s name

Re: issue

Billy-J — Thu, 16 Jul 2020 18:20:38 GMT

Hey @marwa1,

If you're referring to the section that says 'And more' which contains the songs from that artist - Spotify is currently investigating this issue. Make sure to add your +VOTE here and leave a comment with the requested details.

From there, you'll get updates as they come available!

I hope you'll find this useful. I'll be here if you need anything else.

Re: issue

marwa1 — Thu, 16 Jul 2020 18:23:40 GMT

okay thank you so much! i thought it was just me