topic Re: Follow button gone in iOS (iPhone, iPad)

Follow button gone

Wolfman88x — Sun, 15 Mar 2020 16:53:45 GMT

The follow button disappeared for me. I want to follow this playlist but I can’t figure out any way of doing it anymore.

Plan

Premium

Country

United States

Device

iPhone 7

Operating System

iOS 10

Re: Follow button gone

AeroZ — Sun, 15 Mar 2020 20:33:26 GMT

Could you post a screenshot of what you see when you open a playlist that you want to follow?

Re: Follow button gone

Ivan — Mon, 16 Mar 2020 10:30:23 GMT

Hey there @Wolfman88x,

Thanks for reaching out to us about this - we'll be glad to help you out here.

Just to confirm, do you observe the same after a clean reinstall of the Spotify app on your iPhone? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance.

Give your device a quick restart as well before you open the newly installed app.

As @AeroZ mentioned, it'd be useful if you send us a screenshot showing the missing follow button. Just attach the image to your next response to us. This way we can take a closer look at the issue.

We'll look out for your reply.

Re: Follow button gone

SirEyeSick — Fri, 07 Aug 2020 04:29:24 GMT

Hi,

I can’t follow artists anymore for some reason. I already tried to reinstall the app, shut my iPhone 11 Pro off, turned it back on and reinstalled the Spotify app. However, I’m still getting the same issue.

Thanks,

Isaac

Re: Follow button gone

Mitchgo — Fri, 07 Aug 2020 04:45:15 GMT

The entire artist header is missing on the iPhone app. Do a search for an artist and click on the name....the artist homepages are missing the whole header...name, picture, and follow buttons all just a black background.

Re: Follow button gone

SirEyeSick — Fri, 07 Aug 2020 06:02:50 GMT

Yup. Looks like an app bug

Re: Follow button gone

Alex — Wed, 09 Sep 2020 11:51:10 GMT

Hey there @Mitchgo,

Thanks for the screenshots.

Have you performed a clean reinstall of the app? Also, could you tell us when was the first time you noticed this and if you experience the same issue if you try logging in with a friend's account.

We'll be on the lookout for your response 🙂