topic Song audio missing in iOS (iPhone, iPad)

Song audio missing

Smokey07 — Tue, 18 Aug 2020 22:46:07 GMT

Plan

Premium

Country

Germany

Device

(iPhone SE)

Operating System

(iOS 13)

My Question or Issue

On one specific song and only on my phone (works on the windows 10 app) the audio is missing from 0:37 to 2:06. The song in question is called "Bitte stichel wieder rum" by the Artist "Flouw". I checked the audio on my phone and listened to it through bluetooth speakers and the result was the same. It seems to just not work if the app on my phone is playing the song.

Re: Song audio missing

Billy-J — Tue, 18 Aug 2020 23:34:26 GMT

Hey @Smokey07, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, try a clean reinstall of the app following these steps.

If you're still having trouble, let me know what device this happens on, as well as the current software version. Also, send me the link to the song you're referring to exactly and I'll take a look on my end. You are able to copy and paste the link following these steps.

Let me know how this goes!