topic Group Session - Songs repeating in iOS (iPhone, iPad)

Group Session - Songs repeating

OMOMOM — Thu, 12 Nov 2020 12:49:52 GMT

Plan

Premium

Country

Device

(iPhone 11 PRO

Operating System

Most up to date system

My Question or Issue

When in a group session and my friend plays a bands radio, it seems to play fine for a while but then it will pay the first song in the radio over and over between other songs. If my friend skips a track, it will play the first song again. If I leave the session and go back in it sometimes fixes it for a while but after a time it happens again.

Helpppp!!!

Re: Group Session - Songs repeating

Elena — Sat, 14 Nov 2020 15:03:35 GMT

Hey hey @OMOMOM!

Thanks for reaching out. This sounds a bit odd and we'll do our best to help you out here.

Can you let us know if you've already tried to log out > restart your device > log back in? It's also a good idea to try a clean reinstall to clear any old files that might be causing issues.

If that doesn't do it for you, we'd recommend giving this a try on a different network. Your friend can also follow the steps we listed to make sure we've covered all our bases.

Keep us in the loop here.