topic Re: lancelmc22 in iOS (iPhone, iPad)

lancelmc22

lancelmc22 — Sat, 14 Nov 2020 15:20:48 GMT

Plan

Premium

Country

USA

Device

(iPhone Xs Max)

Operating System

(iOS 14.2)

My Question or Issue

I use the playlist section of the app to save albums in playlist folders that I create and organize by genre. After the last Spotify update, I noticed that the add to playlist option is not working correctly for albums.

Before the last Spotify update, I was able to create a playlist for an album using the "Add to Playlist" option within the album and save it to one of the playlist folders that I created within the general playlist folder. After the last update, the playlist can only be saved to the general playlist folder and there is no way to drag the newly created playlist into the playlist folders that I created.

If you look at the attached photo, I tried to create the Lecrae album playlist and put it inside the "Rap" playlist folder but the app wouldn't let me. This is a new issue that never happened in the past.

Re: lancelmc22

user-removed — Sun, 15 Nov 2020 12:31:04 GMT

I have the same problem.

Re: lancelmc22

user-removed — Sun, 15 Nov 2020 19:24:57 GMT

why no one from spotify give answers?

Re: lancelmc22

Mihail — Thu, 19 Nov 2020 14:07:04 GMT

Hey @user-removed and @lancelmc22,

Thanks for searching for the answer you need here!

We suggest you run a clean reinstall since this step can usually solve issues rendering Spotify to malfunction. You can find the necessary steps here.

If afterwards the issue persist, we'd appreciate a video of the whole process, that'd help us out a lot in identifying the root cause of the problem. You can use the Insert Video option, just make sure to hide any private or sensitive info.

Keep us posted, we’ll keep an eye out for your reply.

Re: lancelmc22

user-removed — Thu, 19 Nov 2020 15:41:01 GMT

I did the reinstallation according to the steps. For now the software is working well.
I will follow Spotify's behavior and update later.
No doubt the support shows that you care about the users.

Re: lancelmc22

lancelmc22 — Thu, 19 Nov 2020 16:51:18 GMT

This fixed the issue. Thanks!

Re: lancelmc22

lancelmc22 — Thu, 19 Nov 2020 23:43:12 GMT

The issue has returned! Can you please mark this post as unresolved and give me the option to upload a video again? Thanks.

Re: lancelmc22

user-removed — Fri, 20 Nov 2020 02:46:48 GMT

The same problem is back again.

Re: lancelmc22

user-removed — Fri, 20 Nov 2020 02:52:35 GMT

when the window (create playlist) looks like this. I know the problem is back.

Re: lancelmc22

Jeremy — Fri, 20 Nov 2020 12:26:34 GMT

Hey folks,

Thank you for your posts.

In this case we suggest that you perform a clean reinstall again. It's important that you perform a clean reinstall and not a reinstall since a clean reinstall will make sure there's no old cache files causing this.

If that doesn't do the trick - can you try with another internet connection to see if the issue persists?

It would also be great if you'd let us know which version of the app you have.

We'll keep an eye out for your replies.

Cheers!

Re: lancelmc22

lancelmc22 — Fri, 20 Nov 2020 13:17:46 GMT

Hi Jeremy,

The Spotify version on my iPhone is 8.5.85.836.

I did a “clean reinstall” not a “regular reinstall” and the issue is still there.

I also tried a different internet connection and that did not fix the problem.

Could you provide a video link so that we can recreate the issue on video and send it you?

Re: lancelmc22

Jeremy — Fri, 20 Nov 2020 14:15:56 GMT

Hey @lancelmc22,

Can you also let us know if you have any sort of "cleaning" apps installed? If so, try setting Spotify as an exception if possible, then do a clean reinstall again and see if that works better?

Cheers!

Re: lancelmc22

user-removed — Fri, 20 Nov 2020 15:09:10 GMT

"If that doesn't do the trick - can you try with another internet connection to see if the issue persists?"
I already got to try with another internet connection and the problem remained.
The only thing I can say for sure is that once the problem exists the window of creating a new list looks different

Re: lancelmc22

user-removed — Fri, 20 Nov 2020 15:12:36 GMT

The window looks large and out of proportion

Re: lancelmc22

lancelmc22 — Fri, 20 Nov 2020 15:36:45 GMT

I do not have any “cleaning” apps installed on my device.

Re: lancelmc22

Mihail — Sat, 21 Nov 2020 08:26:05 GMT

Hey @user-removed and @lancelmc22,

Thanks for keeping us in the loop.

The fact that the first clean reinstall solved the issue, albeit temporarily points that there may be something interfering with the integrity of the app files. Could you double check that Spotify has all permissions enabled and is excluded from all battery optimization processes? If you have the option to log in with a friend or family members account or with your own on another device and see if the issue comes up there as well, that would help us a lot in getting to the bottom of this.

@user-removed could you also provide the exact Spotify version you're running and the make, model and OS version of your device?

Keep us posted, we'd love to investigate this further!

Re: lancelmc22

user-removed — Sat, 21 Nov 2020 08:59:52 GMT

Hi Mihail
What do you mean ״excluded from all battery optimization processes?״
My dad has an iPhone 6s and is experiencing exactly the same glitch. We live in different cities so of course the internet connection is different too.
my spotify version is 8.5.85.8.36
iPhone 7 model MN9Y2LL/A
iOS 14.2

Re: lancelmc22

Mihail — Sat, 21 Nov 2020 09:11:07 GMT

Hey @user-removed,

Thanks for the prompt reply.

Could you please make sure that Low Power Mode is disabled on your iPhone? You can find this option under Settings > Battery. Afterwards give your device a restart, perform one more clean reinstall and let us know if that makes a difference.

Keep us posted, we're always just one reply away 🙂

Re: lancelmc22

lancelmc22 — Sat, 21 Nov 2020 14:18:59 GMT

I don’t use low power mode. Can you please send me the video link so I can send you a video of the issue. Thanks.

Re: lancelmc22

Mihail — Sat, 21 Nov 2020 15:20:43 GMT

Hey @lancelmc22,

You can use the Insert Video option in the Post Editor to do this. Just make sure to hide any private or sensitive info.

We'll be on the lookout for your reply!