topic Re: Battery problem on iPhone 7 in iOS (iPhone, iPad)

Battery problem on iPhone 7

user-removed — Fri, 27 Nov 2020 05:17:09 GMT

I run Spotify App on my iPhone 7 (iOs 14.2) every morning, after a complete cycle recharge during the night. The iPhone is always in airplane mode with bluetooth on (no headphones connected, I connect them in a second moment). I select a track from my playlist and the iPhone turns off. I turn it on and the battery level is 5-8%. When I connect the iPhone to the charger, the battery takes only 10 minutes to reach 100%. I have this problem for 4 days, every morning, once a day. I listen music with Spotify in my car also, with the Sync connected to the iPhone. But all works well.
I'm trying to understand if it's an App bug, or if I have problems with iPhone system.

Thank you for your help.

Plan

Premium

Italy

Device

iPhone 7

Operating System

iOs 14.2

Re: Battery problem on iPhone 7

Billy-J — Fri, 27 Nov 2020 06:03:56 GMT

Hey @user-removed, thanks for reaching out to the Community!

This is an Ongoing Issue that Spotify is currently investigating. You can check it out here. You can add your +VOTE and subscribe by selecting the three dots at the top right-hand corner.

Hope this helps and that a fix becomes available soon 🙂

Re: Battery problem on iPhone 7

user-removed — Fri, 27 Nov 2020 07:22:58 GMT

Thank you very much!

Re: Battery problem on iPhone 7

Billy-J — Fri, 27 Nov 2020 07:32:39 GMT

Hey @user-removed,

You’re welcome! If you need help with anything else, or have questions - don’t hesitate to reach out.

Have a great rest of your week!