topic Re: random plag bug in iOS (iPhone, iPad)

random plag bug

dxon012 — Tue, 08 Dec 2020 19:28:55 GMT

Plan

Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I have a problem with random playing, when I click the button to make random albums play on the artist's profile or in a playlist, nothing is playing and bugang

Re: random plag bug

Alex — Thu, 10 Dec 2020 15:19:16 GMT

Hi @dxon012,

Welcome to the Community!

Do you have trouble playing in Shuffle Mode on all of your devices or just one of them?

You can try to run a clean reinstall of the app, which includes clearing the app cache. Follow this device specific Spotify Guide for best results.

Let us know how you get on with this after the clean reinstall 🙂

Re: random plag bug

dxon012 — Thu, 10 Dec 2020 20:08:04 GMT

after a reinstall its works until i add local file, and its on every devices

Re: random plag bug

Jeremy — Fri, 11 Dec 2020 07:40:12 GMT

Hey @dxon012,

Thank you for getting back to us and confirming you status.

Does this occur on one specific device or multiple devices?

We'll keep an eye out for your reply.

Cheers!

Re: random plag bug

dxon012 — Fri, 11 Dec 2020 09:52:59 GMT

it happens on the phone and tablet, the computer is okey. And, without local files it also breaks.

Re: random plag bug

Jeremy — Fri, 11 Dec 2020 10:05:17 GMT

Hey again @dxon012,

Thank you for your reply.

Can you log in with another account - such as a friend's or a family member's to see if the issue persist?

Keep us posted 🙂

Re: random plag bug

dxon012 — Fri, 11 Dec 2020 10:08:33 GMT

I created a new account and there was no problem

Re: random plag bug

Jeremy — Fri, 11 Dec 2020 10:17:49 GMT

Hey @dxon12,

Thank you for getting back in touch and for confirming the status of the new account.

In this case it seems to be related directly your active account.

We suggest that you do an account transfer from your old account to your new one, and then close the old account to prevent any confusion in the future. You can find all the information you need in this and this article to be able to do that.

If you have any questions we're always one reply away.

Take care 🙂

Re: random plag bug

dxon012 — Fri, 11 Dec 2020 15:46:42 GMT

this problem back in other acc too after like 2h. There is other way to fix it?

Re: random plag bug

Jeremy — Fri, 11 Dec 2020 15:57:42 GMT

Hey @dxon012,

Thank you for getting back in touch. We're sorry to hear that you experience this.

Can you try with another internet connection to see if the issue persist?

We'll be on the lookout for your reply.

Re: random plag bug

dxon012 — Fri, 11 Dec 2020 17:46:00 GMT

I have tried on 3 other internet connetion ;//

Re: random plag bug

dxon012 — Fri, 11 Dec 2020 23:50:18 GMT

sure, i tried on 3 random internet connetions and nothing ;(

Re: random plag bug

Mihail — Sat, 12 Dec 2020 07:51:29 GMT

Hey @dxon012,

Thanks for keeping us in the loop.

That a clean reinstall solves the issue temporarily leads us to believe that something is interfering with the cache on your devices. Could you let us know the approximate number of songs you're trying to import from your local files?

Also, does the shuffle icon in the now playing view appear green when you try to turn it on as described here? How about the queue order, does it get rearranged? We'd appreciate it if you attach to your next reply a screenshot or recording of the issue and we'll happily take a closer look.

Keep us posted. We’ll keep an eye out for your reply.

Re: random plag bug

dxon012 — Sat, 12 Dec 2020 12:21:56 GMT

have about 20 songs from local files. When I enter random playback in the songs I saved, everything is fine, the queue also works, but when I turn on the random playback even by the button at the bottom (arrows), after playing 5 popular songs, the artist's radio turns on and it always is. I tried on 3 devices (iphone 6+, ipad pro, iphone 11pro) and it's always the same, maybe the spotify update will help? Does anyone know if one is approaching?

i cant send a videos because they are bigger then 5mb soo i drop it on this site https://imgur.com/a/jD2IDuG

Re: random plag bug

dxon012 — Sat, 12 Dec 2020 12:25:05 GMT

iphone 6 doesn't have local files and doesn't work either, so i don't know if that's the problem. Also i removed them from other divace to see results, and its doesn’t help me

Re: random plag bug

Jeremy — Sat, 12 Dec 2020 13:32:17 GMT

Hey again @dxon012,

Thank you for your reply.

Another useful step in are to change the source folder of the local files on the pc. The steps are: Uninstall Spotify on both devices > create a new folder somewhere else on the pc and move the local files there > install Spotify again > remove any potential source folders and add the new one > download the playlist again.

Also - can you let us know which version of the app you have?

Cheers!

Re: random plag bug

dxon012 — Sat, 12 Dec 2020 14:55:43 GMT

I did all the steps recommended by you, maybe it will change something, I will let you know after a few hours (it always works as expected after reinstallation, unfortunately after about 1-2 hours it breaks again). I have version 8.5.86 on my phone and tablet

Re: random plag bug

Jeremy — Sat, 12 Dec 2020 15:30:08 GMT

Hey again @dxon012,

Thank you for your reply.

Do so - we'll keep an eye out for your reply and hope for the best.

Take care for now 🙂

Re: random plag bug

dxon012 — Sat, 12 Dec 2020 19:08:27 GMT

Like i said after 2h problem back

Re: random plag bug

dxon012 — Sat, 12 Dec 2020 19:46:12 GMT

I and have a question, is it possible to move the date of saving songs when changing the account? They are important to me to some extent