topic Re: Name Order does not hold in iOS (iPhone, iPad)

Name Order does not hold

bekerspot2 — Wed, 09 Dec 2020 12:37:27 GMT

We are a Premium subscriber and have an issue. Specifically, name order. Here's what happens - we log in, access the "Filter" screen, and set our playlist list to sort by NAME (this is confirmed by the green checkmark in the "Name" selection field). . When we close out of that (and always when we go to offline mode), the name order does not hold. I am not quite sure what the order is, but it is NOT name order which is what we want (and set). This seems to be a recent problem.

Please fix or tell us what we are doing wrong.

G. Beker

Re: Name Order does not hold

Jeremy — Fri, 11 Dec 2020 10:03:46 GMT

Hey there @bekerspot2,

Thank you for your post here in the Community.

We suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

Also - can you let us know if this occurs on one specific device or multiple devices?

We'll keep an eye out for your reply.

Cheers!

Re: Name Order does not hold

bekerspot2 — Thu, 17 Dec 2020 01:08:47 GMT

Ultimately the problem resolved itself after weeks of not working properly. I did not reinstall or update - it simply starting to again hold the name order selection. It happened on an iPhone 6 which we use as a music/Spotify player. Glad it works again but I can’t tell you why.

george

Re: Name Order does not hold

Ivan — Thu, 17 Dec 2020 08:40:14 GMT

Hey @bekerspot2,

Great news! Give us a shout if you experience this again - we're always here to help.

Еnjoy your music!