topic Re: Nearly everything has broken in iOS (iPhone, iPad)

Nearly everything has broken

BigBologna — Thu, 17 Dec 2020 17:03:20 GMT

Plan

Premium

Country

Canada

Device

iPad Mini 4

Operating System

iPadOS 14.3

My Question or Issue

Nearly everything that this app once previously did without issue is beginning to cease function and sometimes even perform the opposite of its intention. All my playlists and albums are un-downloading at random, playlists/albums that I have re-downloaded do so instantaneously but are not playing offline or online despite saying they are downloaded, and the app crashes anywhere from exactly one minute to fourteen seconds after it is minimized or gone into sleep mode.
I've deleted cache, done a quick re-install, done a clean re-install, and yet this problem persists.

I can't fathom how all this was implemented seeing as an issue of this magnitude has never existed before, but I must say that I am absolutely amazed.

Re: Nearly everything has broken

Alex — Sat, 19 Dec 2020 15:31:05 GMT

Hi there @BigBologna,

Thanks for reaching out about this in the Community!

Sorry to hear that you're having trouble with the app on your iPad.

Can you let us know if all your playlists fail to play offline or just some of them?

Also, are you experiencing issues on any other device?

We'll be on the lookout for your reply!

Re: Nearly everything has broken

BigBologna — Sun, 20 Dec 2020 06:04:01 GMT

Only some of my playlists aren't working, as well as some albums. I'm only having this issue on my iPad, but i've seen others with similar issues.

Re: Nearly everything has broken

Ver — Sun, 20 Dec 2020 07:48:32 GMT

Hey @BigBologna,

Thanks for getting back to us 🙂

Could you give these steps a go and run a clean reinstall, if you haven't tried them already? This clean reinstall is more thorough than the usual one. For optimum performance, it's important that you have at least 1GB of free memory on your device.

Keep us in the loop! We'll be right here if you have any questions.

Re: Nearly everything has broken

BigBologna — Mon, 21 Dec 2020 07:31:36 GMT

I have already done a clean re-install with those instructions from another help thread, but the problem still persists, and I have over 112 GB of storage left on my device.

Re: Nearly everything has broken

Ver — Mon, 21 Dec 2020 07:45:36 GMT

Hey @BigBologna,

Thanks for keeping us in the loop 🙂

In this case, we'd suggest you go here and get in touch with our support team. The folks there can look into this further and can give you more information about the issue.

If you have questions, don't hesitate to reach out to us. We'll be happy to help.