topic Re: App keeps opening a playlist link on safari when launched in iOS (iPhone, iPad)

App keeps opening a playlist link on safari when launched

stvnlng — Sun, 06 Dec 2020 11:59:35 GMT

Plan Premium

Country. U.K.

Device IPhone 11 Pro

Operating System iOS

My Question or Issue

since yesteday when I tried to open a playlist someone shared on Instagram stories (it never opened in my app from safari but crashed)

the app constantly opens a Spotify link into safari when I open the app

resulting I can’t play songs because it opens that link each time I’m trying to go back to the app.

attachaing how the page that opens looked

i have restarted each app,

Switched off and on my iphone

reinstalled Spotify

nothing changes ...!

Re: App keeps opening a playlist link on safari when launched

Bellchambers2 — Sun, 06 Dec 2020 12:47:01 GMT

If you hold down the Spotify button where it says delete, share and search maybe if you press search it could be used as a short term solution to open Spotify until you find a proper solution

Re: App keeps opening a playlist link on safari when launched

Mario — Wed, 09 Dec 2020 09:58:40 GMT

Hi @stvnlng,

Welcome to the Community!

You mentioned that you've already reinstalled the Spotify app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

We also recommend reinstalling the Instagram app from the App Store.

If this doesn't do the trick, could you try again using a different internet connection? Also, does it happen with other Spotify links as well?

Cheers - Let us know how it goes!

Re: App keeps opening a playlist link on safari when launched

Mspear20 — Thu, 31 Dec 2020 04:45:30 GMT

I did all of your suggestions and the app does the same for me, even when I open it from the homepage. Help!

Re: App keeps opening a playlist link on safari when launched

Jeremy — Thu, 31 Dec 2020 07:24:45 GMT

Hey there @Mspear20,

Thank you for your reply and confirmation.

Can you log in with another account - such as a friend's or a family member's to see if the issue persist.

We also suggest that you have a look at this article on our support page to make sure that you always running the latest version of the app.

Keep us posted.

Cheers!

Re: App keeps opening a playlist link on safari when launched

Mspear20 — Fri, 01 Jan 2021 18:37:51 GMT

It seems to have fixed itself on its own, thanks!

Re: App keeps opening a playlist link on safari when launched

CarlosE — Fri, 01 Jan 2021 19:05:43 GMT

Hey @Mspear20,

Thanks for keeping us in the loop.

We're glad to know that everything is running nicely now.

If you come across this issue again or need a hand with anything else, we're just a post away.

Have a lovely day 🙂

Re: App keeps opening a playlist link on safari when launched

LeatherSnake — Thu, 11 Feb 2021 15:24:04 GMT

Mine is still not fixed, did all clean reinstalls. Please help.

Re: App keeps opening a playlist link on safari when launched

Novy — Thu, 11 Feb 2021 15:39:28 GMT

Hey there @LeatherSnake,

Thanks for reaching out about this in the Community.

Just to confirm, is this also happening when you open a link from Instagram?

Also, let us know your device's make, model, exact OS version and Spotify version so we can take a better look.

Keep us posted.

Re: App keeps opening a playlist link on safari when launched

LeatherSnake — Thu, 11 Feb 2021 16:20:35 GMT

This bug happened because, I hit a link from Instagram to take me to a Spotify playlist. Now when I open my Spotify app on my iPhone XR ( OS 14.3) it goes directly to safari and opens the link. I cannot access my Spotify at all.
I did all clean re-installs with all apps, cleared caches...turned phone off, back on , re install. Still the same.
Thank you.

Re: App keeps opening a playlist link on safari when launched

Novy — Thu, 11 Feb 2021 16:37:24 GMT

Hi @LeatherSnake,

Thanks for getting back to us.

Would you mind sending over a screen recording where we can take a better look at this issue?

You can attach it using the Insert Video option in the post editor or you can include a link to it, just make sure to exclude any personal info from the video.

We'll keep an eye out for your reply!

Re: App keeps opening a playlist link on safari when launched

Trishafernando — Fri, 12 Feb 2021 06:02:52 GMT

Hi. I have been experiencing the same issue and have found no solution, even after trying all of the ones suggested. Attached is a link to a screenrecording that shows how I am unable to use the Spotify app without being constantly redirected to a playlist link on Safari. I hope there is a way to stop this frustrating problem. Thank you!

https://youtu.be/EXAB8_k3vbE

Re: App keeps opening a playlist link on safari when launched

Ver — Fri, 12 Feb 2021 07:43:38 GMT

Hey @Trishafernando,

Thanks for the info 🙂

It's a good idea to try with another account to check if it's an account-related issue.

In case the issue persists, could you share with us the following? We'll investigate this further.

When did the issue occur?
The troubleshooting steps you've tried so far so we can avoid repeating troubleshooting steps
Device + OS version
Exact Spotify version

Keep us in the loop! If you have questions, you know where to find us.

Re: App keeps opening a playlist link on safari when launched

Trishafernando — Fri, 12 Feb 2021 16:40:42 GMT

Hi! It seems the problem has fixed itself. All it took was a logout from my account, and once I logged back in, I was no longer redirected to a link in Safari.

Thank you for the help anyways! 🙂

Re: App keeps opening a playlist link on safari when launched

Novy — Fri, 12 Feb 2021 17:12:55 GMT

Hi @Trishafernando,

Thanks for getting back to us.

We're happy to hear that this has been fixed for you.

If anything else comes up, you know where to find us.

Have a lovely day 🙂

Re: App keeps opening a playlist link on safari when launched

MaestroTyee — Wed, 11 Jan 2023 03:35:26 GMT

My app didn’t automatically update so when I went to the App Store and updated it, then the links started opening in Spotify again. Took a few minutes after the update was complete to work